Patient Care Coordinator II (Medical Assistant), Neurology Clinic – Full Time, Days (08HR)

Stanford Health Care•Palo Alto, CA

5d•Onsite

About The Position

Stanford Health Care is looking for Patient Care Coordinators (PCC/Medical Assistants) to be part of a strong team environment. A PCC works as the point person navigating patients from every discipline through their clinic visit at Stanford Health Care, collaborating closely with other team members in different departments to provide quality patient care. This role is for a highly skilled and dedicated Patient Care Coordinator II to join the Neurology team. Team members are cross-trained to work in multiple roles from front desk to back office. As a foundational level, the PCC II is expected to learn and apply job skills, policies, and procedures to complete moderate assignments and tasks, exercising judgment within defined guidelines to determine appropriate actions. The PCC II is responsible for facilitating smooth day-to-day clinic operations while developing the necessary skills to progress within the care delivery team.

Requirements

Knowledge of computer systems and software used in functional area
Ability to speak and write effectively at a level appropriate for the job
Ability to solve problems and identify solutions
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
Ability to work independently as well as an integral part of the patient care team
Ability to follow instructions and standard operating procedures
Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work-related courses and training) to adapt to an ever-changing healthcare environment
Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices
2 years’ Experience in complex healthcare scheduling or care coordination
Exceptional organization, multitasking, critical thinking, empathy, and written/verbal communication
High School Diploma or GED equivalent
Certificate of completion or official transcript from a medical assisting program OR Completion of medical assistant training by a licensed physician or podiatrist OR Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization
At least one year of overall experience (Including external experience)
Knowledge of and ability to use and apply medical terminology in performing his/her duties
Knowledge of coding and billing regulations
Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills
Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
Current American Heart Association Certification for Basic Life Support for Healthcare Providers required

Nice To Haves

2 years’ experience with scheduling complex appointments and procedures across multiple departments and providers
2 years’ experience with Care Coordination
Proactively resolve any scheduling conflicts

Responsibilities

Rooming patients
Checking patients in and out
Scheduling follow-up appointments
Coordination of care
Setting up procedural areas
Assisting providers during procedures
Managing providers schedules
Ensuring timely communication between the patient and the provider by responding to patient messages
Coordinate patient care and manage workflows to ensure efficient and effective delivery of care
Communicate with patients, providers, and other healthcare teams to ensure seamless transitions and continuity of care
Manage and maintain accurate and up-to-date patient information, including medical records and appointment schedules
Collaborate with providers to develop and implement care plans, and ensure that patients receive necessary testing and treatments
Provide patient education and support, and respond to patient inquiries and concerns
Participate in quality improvement initiatives and contribute to the development of best practices
Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic
Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope
Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection
Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments
Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff