Patient Care Coordinator/Hearing Aid Technician

Strand Hearing Care•Little River, SC

3d•Onsite

About The Position

Provide reliable support to clinical staff by looking up insurance information to identify patient eligibility and compliance with insurance coverage guidelines, use information provided in identifying estimated insurance and patient costs for hearing aids; enter information onto purchase agreements. For those insurances requiring authorization obtain prior authorization to insurances. Assist with appointment scheduling and confirmation while coordinating the Provider’s schedule according to guidelines, consistent documentation in medical record of all patient related interactions, entering charges and processing payments, etc. Using clinical databases to order, track and prepare hearing aids, bone conduction devices and other technology for upcoming patient appointments; maintain and track supply inventories of clinical consumables, devices, services, etc. Update manufacturer’s software as necessary. With training, troubleshoot and perform minor hearing device repairs for scheduled or walk-in patients. Communicate with hearing health team concerning updates on orders, insurance verifications or prior authorizations. Assist the hearing health team in the completion of clinical appointments as needed. Provide training and cross-coverage for other patient care coordinators and technicians as needed. Maintain inventory of supplies, hearing instruments, chargers, accessories, loaner devices including those procured for temporary use from manufacturers. Participate in all scheduled technology update sessions held by hearing aid manufacturer representatives. Participate in outreach events where Strand Hearing Care is a vendor, sponsor, or attendee. Remain flexible and adapt to new requirements, processes, and procedures as required. Provide strong customer services in a pleasant manner that include but are not limited to greeting patients, assisting faculty and staff in patient care, answering business phones. Provides consistent documentation in medical records of all patient related interactions. Ensures accuracy and consistency with entering charges and processing payments and maintaining a cash drawer. Prepare weekly and monthly reports to reconcile outstanding accounts, outstanding insurance claims and other reporting as needed. Participates in all marketing efforts to include outbound phone calls to patients, compiling physician packets, physician reports, coordinating and participating in community events, lectures, mailing patient communications, etc. Is responsible for opening and closing the office daily. Ensure the reception, restroom, kitchen and waiting area is clean and well maintained. Complete multiple tasks independently. Assist with other operational tasks as necessary. Interact with all department providers and staff respectfully and appropriately. Problem solves independently and as a part of your team. Perform other duties as needed.

Requirements

Ability to look up insurance information.
Ability to identify estimated insurance and patient costs for hearing aids.
Ability to enter information onto purchase agreements.
Ability to obtain prior authorization from insurances.
Ability to assist with appointment scheduling and confirmation.
Ability to coordinate Provider’s schedule.
Ability to maintain consistent documentation in medical records.
Ability to enter charges and process payments.
Ability to use clinical databases to order, track, and prepare hearing aids, bone conduction devices, and other technology.
Ability to maintain and track supply inventories.
Ability to update manufacturer’s software.
Ability to troubleshoot and perform minor hearing device repairs (with training).
Ability to communicate with the hearing health team.
Ability to assist the hearing health team in clinical appointments.
Ability to provide training and cross-coverage.
Ability to maintain inventory of supplies, hearing instruments, chargers, accessories, and loaner devices.
Ability to participate in technology update sessions.
Ability to participate in outreach events.
Ability to remain flexible and adapt to new requirements, processes, and procedures.
Ability to provide strong customer service.
Ability to greet patients.
Ability to assist faculty and staff in patient care.
Ability to answer business phones.
Ability to ensure accuracy and consistency with entering charges and processing payments.
Ability to maintain a cash drawer.
Ability to prepare weekly and monthly reports.
Ability to participate in marketing efforts.
Ability to be responsible for opening and closing the office daily.
Ability to ensure the reception, restroom, kitchen, and waiting area are clean and well-maintained.
Ability to complete multiple tasks independently.
Ability to assist with other operational tasks.
Ability to interact with all department providers and staff respectfully and appropriately.
Ability to problem-solve independently and as part of a team.

Nice To Haves

Training on troubleshooting and performing minor hearing device repairs.
Training on technology update sessions.

Responsibilities

Look up insurance information to identify patient eligibility and compliance with insurance coverage guidelines.
Identify estimated insurance and patient costs for hearing aids and enter information onto purchase agreements.
Obtain prior authorization from insurances when required.
Assist with appointment scheduling and confirmation while coordinating the Provider’s schedule.
Maintain consistent documentation in medical records of all patient-related interactions.
Enter charges and process payments.
Use clinical databases to order, track, and prepare hearing aids, bone conduction devices, and other technology for patient appointments.
Maintain and track supply inventories of clinical consumables, devices, and services.
Update manufacturer’s software as necessary.
Troubleshoot and perform minor hearing device repairs for scheduled or walk-in patients (with training).
Communicate with the hearing health team concerning updates on orders, insurance verifications, or prior authorizations.
Assist the hearing health team in the completion of clinical appointments as needed.
Provide training and cross-coverage for other patient care coordinators and technicians as needed.
Maintain inventory of supplies, hearing instruments, chargers, accessories, and loaner devices.
Participate in technology update sessions held by hearing aid manufacturer representatives.
Participate in outreach events.
Greet patients and provide customer service.
Assist faculty and staff in patient care.
Answer business phones.
Ensure accuracy and consistency with entering charges and processing payments.
Maintain a cash drawer.
Prepare weekly and monthly reports to reconcile outstanding accounts and claims.
Participate in marketing efforts, including outbound phone calls, compiling physician packets/reports, coordinating community events, and mailing patient communications.
Be responsible for opening and closing the office daily.
Ensure the reception, restroom, kitchen, and waiting area are clean and well-maintained.
Complete multiple tasks independently.
Assist with other operational tasks as necessary.
Interact with all department providers and staff respectfully and appropriately.
Problem-solve independently and as part of a team.
Perform other duties as needed.