Patient Care Coordinator - Advanced Imaging

MIC Medical Imaging • Edmonton, AB

9d • Onsite

About The Position

MIC is looking for a Patient Care Coordinator to join its advanced booking department out of its Century Park location. An Advanced Imaging Patient Care Coordinator is responsible for coordinating and scheduling examinations across MRI/CT/PETCT. They ensure bookings are completed efficiently, accurately and in accordance with the clinical protocols, templates and contractual obligations. Working collaboratively with patients, referring doctors, radiologists, technologists and administrative teams, they coordinate protocol review and support exam readiness to ensure exceptional patient experience.

Requirements

• One to two years of experience as a call centre/booking agent or medical receptionist, preferably within a diagnostic imaging environment.
• Excellent verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with patients, physician offices, referral sources, and internal teams.
• Demonstrated patient-centred customer service approach, with the ability to exercise patience, empathy, respect, discretion, and professionalism in all interactions.
• Proficiency with computers, electronic booking systems, and general office software, with the ability to learn and adapt to new technology and scheduling platforms.
• Strong attention to detail and organizational skills, with the ability to accurately enter and maintain appointment and patient information while managing competing priorities.
• Ability to work effectively as part of a team and collaborate with clinical, operational, and administrative staff to support efficient workflow and continuity of care.
• Demonstrated understanding of, and commitment to, patient confidentiality, privacy, data protection standards, and applicable healthcare regulations.

Nice To Haves

• Medical Office Assistant certification is considered an asset.
• Knowledge of medical terminology, particularly radiology and diagnostic imaging terminology such as CT, MRI, ultrasound, X-ray, and related examinations, is considered an asset.

Responsibilities

• Receive and process imaging referrals from multiple sources including contract partners and private-pay imaging. Reviewing referrals for completeness and obtain addition info when required.
• Provide detailed exam-specific information, prep instructions, screening requirements and appointment expectations. Support patients through the complex booking process with professionalism and empathy.
• Communicate effectively with referring offices, radiologists, technologists, and internal teams to support accurate scheduling and continuity of care. Collaborate with operational and clinical teams to resolve booking issues and support efficient workflow.
• Scheduling CT/MRI/PETCT examinations for private pay patients and contract partners according to established protocols and clinical requirements.
• Receive calls from patients, physician offices, and referral sources. Contact patients to book and confirm appointments once exams have been protocoled.
• Process requests received through electronic communication channels, ensuring timely follow up and resolution.
• Accurately enter patient information and appointment details into booking systems including updates, changes and cancellations. Organize, track and prioritize incoming requisitions to ensure timely review and protocoling by radiologists and technologists.
• Ensure contract-specific requirements, pricing structures and billing processes are followed accurately. Quote and process payments and maintain accurate billing documentation.
• Process image and records of requests, including the import and export of diagnostic imaging studies in accordance with privacy and organizational requirements.
• Adhere to policies regarding patient confidentiality and data protection.
• Other duties as required.

Benefits

• Competitive compensation
• Flexible work commitments to accommodate life changes (i.e. full time, part time, casual)
• Comprehensive health and dental coverage
• Vacation allocated on years of services
• Employer-sponsored pension program (RPP)
• Professional learning and development opportunities
• Supports to improve the physical and mental health of our employees
• Vacation Purchase-Sell Program
• Recognition events including an annual staff holiday party, site celebrations, and social events for staff and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed