Clinic Aide - we will train! M-F

Virginia Eye Consultants•Norfolk, VA

6d•Onsite

About The Position

The Patient Care Attendant is responsible for day to day pod operations for their assigned doctor. This person must interact well with the patients, doctors, techs, staff and other offices.

Requirements

Desire to gain industry knowledge and training
Computer savvy and have basic understanding of EMR.
Basic knowledge of medical terminology.
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Ability to interact with all levels of employees in a courteous, professional manner at all times
Ability to work overtime when the business is in need
High school diploma or general education degree (GED) required
One year of related experience and/or training; or equivalent combination of education and experience
Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Responsibilities

Provide exceptional customer service during every patient encounter (in person or via phone)
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
Answer and properly screen phone calls.
Retrieve voicemails and write down messages on call log for the techs. Messages must contain the necessary information and be communicated clearly.
Comply with all company policies and procedures, including HIPAA
Assist patients to and from exam rooms or to other areas in the clinic.
Recording medical history, current medications and confirming purpose of visit
Records all data in the patient's Electronic Medical Record (EMR)
Assist with patient flow to ensure area runs smoothly.
Sterile processing of instruments
Obtain culture and biopsy results for the doctor.
Checks condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements
General office duties and cleaning to be assigned by manager
Other duties as assigned