Patient Care Associate- Pediatric Surgery/SOT

Yale New Haven Health • New Haven, CT

19d

About The Position

Under the supervision of the Patient Services Manager and the direction of the Clinical Nurse, the Patient Care Associate performs specific duties that support patient care, including direct and indirect activities essential to comprehensive patient care. The role supports patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration. It also delivers service excellence by creating a positive first impression for patients, families, physicians, staff, and support personnel, while adhering to the “I Am YNHH” service excellence pledge and promoting a positive work environment.

Requirements

• High school diploma or GED and CNA certification or an educational equivalent, such as Medical Assistant, Phlebotomy Technician, or Student Nurse who has completed one semester of clinical experience.
• Either two years of relevant direct patient care experience as dictated by placement, or the education listed above.
• Successfully complete Patient Care Associate Competency Based Training and Practicum and unit-specific competencies, including age-specific competencies.
• Demonstrated ability to communicate effectively with patients, families, peers, and supervisors.
• Ability to prioritize and adjust work plans based on the needs of the patient, unit, and patient care team.
• Ability to accept direction and work as a member of a unified team.
• CPR required.
• Ability to lift a minimum of 40 pounds and perform tasks requiring physical endurance and dexterity, using proper body mechanics consistently.

Nice To Haves

• Additional experience is preferred, with the amount depending on placement.

Responsibilities

• Under the direction of the Clinical Nurse, perform selected tasks and activities to obtain and report information that assists with assessment, planning, and evaluation of patient needs, treatment, and response to treatment.
• Obtain and record vital signs as delegated by the RN.
• Perform technical duties and selected treatments, procedures, and activities that support the safe and efficient delivery of patient care.
• Obtain a 12-lead ECG and continuous Lead II, ensuring correct patient information is entered.
• Assist in caring for patients while considering the safety of key populations, as appropriate.
• Collaborate with the multidisciplinary team and offer suggestions for addressing patient and family needs, considering cultural and individual diversity.
• Communicate and interact professionally and effectively with patients, families, and staff.
• Cover the Business Associate desk when the Business Associate is absent, under the direction of the Patient Services Manager or designee.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED