Patient Care Associate
About The Position
Heritage Imaging is seeking a compassionate, customer-focused Patient Care Associate (PCA) to support MRI and CT operations while ensuring an exceptional patient experience. In this role, you will work closely with technologists, patients, physicians, and healthcare facilities to facilitate a safe, efficient, and patient-centered imaging environment. About Heritage Imaging Heritage Imaging is a leading provider of mobile diagnostic imaging solutions, specializing in MRI, PET, and CT rental services for hospitals, clinics, and healthcare practices across the United States. The company helps healthcare organizations establish and expand imaging programs by providing equipment, technologists, and ongoing support, serving more than 30,000 patients annually. About the Role The Patient Care Assistant will assist with patient preparation, support imaging procedures, and help ensure a positive patient experience while maintaining a safe and professional environment.
Requirements
- Current CPR certification or ability to obtain certification upon hire.
- Proficiency with basic computer applications, including Microsoft Office 365.
Nice To Haves
- 1 year of MA experience preferred.
- Experience with IV starts or willingness to learn.
- Experience in healthcare, patient care, medical office, or customer service environments preferred.
- Experience working with MRI, CT, radiology, or related healthcare services is a plus.
Responsibilities
- Welcome and support patients throughout their imaging visit.
- Explain procedures and help ensure a positive patient experience.
- Assist with patient check-in, positioning, and transport.
- Support MRI and CT workflows under the direction of imaging technologists.
- Maintain mobile imaging unit readiness and organization.
- Follow safety protocols and site-specific procedures.
- Adhere to MRI safety, patient screening, and HIPAA requirements.
- Support patient safety and emergency response procedures.
- Follow company policies, facility guidelines, and regulatory standards.
Benefits
- Medical (3 plan options), Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Company‑paid Life Insurance (1x annual salary)
- Voluntary Life Insurance
- Company‑paid Long‑Term Disability
- Short‑Term Disability
- Accident & Critical Illness Plans
- Identity Protection
- 401(k) with Employer Match after 90 days
- PTO begins accruing immediately—no waiting period
- 8 paid holidays (6 standard + 2 floating)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
