Patient Care Associate
About The Position
Fresh Pond Physical Therapy is looking for a warm, organized, and energetic Patient Care Associate to join our growing team! If you enjoy helping people, creating a welcoming environment, and keeping things running smoothly behind the scenes, this could be a great opportunity for you. As a Patient Care Associate, you’ll be one of the first faces our patients see and an important part of their overall experience at our clinic. You’ll work alongside an experienced clinical team in a supportive, fast-paced environment where you’ll have opportunities to learn new skills, grow professionally, and make a meaningful difference in patients’ experiences.
Requirements
- Previous medical office or healthcare experience preferred
- Customer service experience strongly preferred
- Full-time availability preferred
- Experience with EMR systems is a plus
- Strong computer skills and familiarity with Google Workspace or similar systems
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and stay organized in a busy clinical environment
- A professional, positive, and team-oriented attitude
- Strong problem-solving skills
- High school diploma or GED
- Genuinely enjoys working with people and wants to be part of a collaborative team
Nice To Haves
- Experience with EMR systems is a plus
Responsibilities
- Welcome patients with a friendly, professional attitude and provide exceptional service in person and over the phone
- Manage front desk operations, including scheduling appointments, patient check-in/check-out, and answering questions
- Enter and update patient information accurately in our EMR system
- Verify patient demographics and insurance information
- Collect co-pays and assist with basic administrative and reporting tasks
- Answer calls from patients and insurance companies with professionalism and excellent customer service
- Help patients navigate their visits and attend to their needs throughout their time at the clinic
- Assist with inventory, supply organization, and keeping the clinic organized
- Help maintain a clean and welcoming environment, including sanitizing treatment tables and assisting with laundry
- Protect patient privacy and follow HIPAA requirements and clinic policies
- Support the clinical team with day-to-day administrative needs
Benefits
- 401(k) plan
- Paid Time Off
- Great work-life balance
- Flexible scheduling
- Medical and disability insurance options, subject to the company’s plan
- Professional development opportunities
- Opportunities for leadership and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
