Patient Care Associate: C6 Short Stay, 32Hours/wk, Day
About The Position
The Patient Care Associate supports the Short Stay Surgical unit by maintaining a positive work environment and performing customer-service, clerical, and reception duties that support unit workflow. The role applies specialized knowledge to help the unit operate effectively, including preparing and maintaining patient records, using the EPIC clinical information system, welcoming visitors, managing the reception desk, transcribing physician orders, ordering supplies, filing, answering phones and patient call bells, and coordinating communication within the patient care area. The position also performs environmental control, revenue reconciliation, inventory management, data entry, and troubleshooting. The role communicates effectively with patients, significant others, and healthcare team members; responds to patient and family requests; assists with admissions, discharges, and transfers; and supports department scheduling, timekeeping, billing, and bed-placement processes. The position may involve access to sensitive information, including HIPAA-protected health information, and requires limiting access and disclosure to the minimum necessary while protecting information from unauthorized access or modification.
Requirements
- High school diploma or GED required.
- One to three years of healthcare or clerical experience required.
- Ability to coordinate and work as a team member with various disciplines and departments.
- Ability to communicate effectively on a wide range of issues with internal and external customers and initiate follow-up actions.
- Ability to work with others toward a task or goal, remain flexible with work practices and procedures, and collaborate efficiently to find solutions.
- Ability to prioritize, work independently, and complete tasks in a timely manner.
- Ability to calculate figures and amounts, including dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.
- Ability to solve technical and practical problems in situations with limited communication, support, information, and access.
- Strong organizational and time-management skills.
- Ability to read, understand, and follow oral and written instructions.
- Basic word-processing, computer input, and retrieval skills, including order entry.
- Ability to use Microsoft Office programs.
- Strong phone etiquette, customer service, and public-relations skills.
- Ability to maintain a positive attitude in a fast-paced environment.
- Basic knowledge of office equipment such as fax machines, copy machines, and scanners.
- Equivalent combinations of relevant education and experience may be substituted as appropriate.
Nice To Haves
- Associate's degree preferred.
- Familiarity with medical terminology preferred.
Responsibilities
- Assemble and maintain patient records, file data, and obtain reports and data needed for departmental operations.
- Greet and assist visitors courteously.
- Use clinical and patient information systems to support patient care.
- Coordinate department communications and appropriately accept and screen telephone calls.
- Assist with orientation of new administrative support staff.
- Maintain adequate supplies of current forms, unit supplies, and equipment; troubleshoot and maintain office equipment.
- Assist with scheduling through the Shift Wizard System and with timecards and payroll through Kronos.
- Demonstrate professional business etiquette.
- Relay patient and healthcare team member requests to other members of the unit.
- Respond to individual patient and family needs as appropriate to the age and special characteristics of the patient group served.
- Monitor, respond to, and follow through on patient call bells and patient or family requests.
- Collaborate with other departments to facilitate admissions, discharges, and transfers.
- Assist the unit RN coordinator in updating Enterprise Visibility (HEV) for appropriate patient bed placements.
- Enter patient charges in Soarian Financials and coordinate with billing regarding patient billing and charges.
- Perform environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
