Patient Care Associate
About The Position
Heritage Imaging is seeking a compassionate, customer-focused Patient Care Associate (PCA) to support Nuclear Medicine operations while ensuring an exceptional patient experience. In this role, you will work closely with technologists, patients, physicians, and healthcare facilities to facilitate a safe, efficient, and patient-centered imaging environment. This PCA position comes with a little extra adventure!! As a Patient Care Assistant (PCA) with Heritage Imaging, you’ll do more than support patients—you’ll also be responsible for driving a large mobile imaging truck between Colfax, Washington, and Libby, Montana while supporting the imaging team and helping provide a smooth experience for every patient. This unique opportunity combines patient care, teamwork, medical imaging support, and professional driving. You’ll be an essential part of the team both on the road and in the imaging environment, helping ensure patients receive compassionate care while our mobile imaging services reach the communities that need them. If you enjoy helping people, working as part of a healthcare team, driving, and having a job that keeps you moving, this could be the perfect opportunity for you!! Heritage Imaging is a leading provider of mobile diagnostic imaging solutions, specializing in MRI, PET, and CT rental services for hospitals, clinics, and healthcare practices across the western United States. The company helps healthcare organizations establish and expand imaging programs by providing equipment, technologists, and ongoing support, serving more than 30,000 patients annually. We are seeking a dependable, customer-focused Driver & Patient Care Assistant to support our mobile imaging operations. This role combines safe operation of a large mobile imaging vehicle with hands-on patient care and facility support. The ideal candidate is safety-conscious, service-oriented, and comfortable working independently at healthcare facilities.
Requirements
- High School Diploma
- Driver's License
- BLS certification.
Nice To Haves
- Previous experience driving large box trucks and/or semi trucks preferred.
- 1 year of MA experience preferred.
- Experience in healthcare, patient care, medical office, or customer service environments preferred.
- Knowledge of medical terminology or diagnostic imaging processes.
- Experience working with MRI, PET/CT, radiology, or related healthcare services is a plus.
Responsibilities
- Safely operate a large box truck and mobile imaging unit over extended distances.
- Complete required pre-trip and post-trip vehicle inspections and documentation.
- Maintain familiarity with all vehicle controls, safety systems, warning lights, and air brake operations.
- Perform and document air brake checks before travel.
- Set up and tear down the mobile Nuclear Medicine unit at customer sites.
- Safely operate patient lift equipment.
- Follow all procedures for reporting vehicle incidents, accidents, and safety concerns.
- Greet and assist patients and their families throughout their imaging appointment.
- Explain imaging procedures, answer questions, and provide support before, during, and after exams.
- Assess patient needs, including mobility, anxiety, and special accommodations.
- Maintain communication with patients throughout procedures to ensure comfort and safety.
- Assist claustrophobic or anxious patients using established patient care techniques.
- Provide post-exam instructions and explain follow-up processes.
- Assist with patient positioning and transport.
- Support Nuclear Medicine workflows under the direction of imaging technologists.
- Complete patient check-in processes, including screening and documentation.
- Help maintain mobile imaging unit readiness and operational organization.
- Follow site-specific procedures and safety protocols.
- Ensure compliance with safety, HIPAA, and radiation safety standards.
- Assist with emergency procedures and patient safety processes.
- Serve as the company representative and primary point of contact when working independently at a site.
- Follow company policies, facility requirements, and radiation safety guidelines.
Benefits
- Medical (3 plan options), Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Company‑paid Life Insurance (1x annual salary)
- Voluntary Life Insurance
- Company‑paid Long‑Term Disability
- Short‑Term Disability
- Accident & Critical Illness Plans
- Identity Protection
- 401(k) with Employer Match after 90 days
- PTO begins accruing immediately—no waiting period
- 8 paid holidays (6 standard + 2 floating)
- Mileage reimbursement or company car
- Full hourly pay during travel
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
