Patient Care Associate

H-Wave•Miami, FL

2d•$50,000 - $70,000•Onsite

About The Position

An H-Wave sales Patient Care Associate (PCA) offers the unique ability to genuinely help patients and make an impact on their lives. PCAs work regularly with clinicians and patients to provide drug-free pain relief and functional improvement for people recovering from injury, surgery, or chronic pain. H-Wave is the very best in drug-free pain relief and rehabilitation! Our team puts patient outcomes above all else, we treat customers and co-workers like family, and we’re passionate and “all-in” for what we get to do every day. For over 40 years the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We provide physicians in the worker's compensation, auto insurance, and personal injury markets with a more effective drug-free alternative; which helps their patients live a better life and improves the efficiency and success of physician offices with more satisfied patients. When you join H-Wave, you become part of a tight-knit team dedicated to helping people live better lives while also supporting physicians in delivering top-tier care.

Requirements

Must reside in the Miami, FL area
Demonstrated ability to meet goals in a rapidly changing environment
Customer Service experience, ideally working with external customers
Ability to forge, expand, and maintain relationships with our strategic partners
Strong oral and written communication skills across various media including phone, video, and email
Must have a valid driver’s license and a clean driving record

Nice To Haves

Bachelor’s degree preferred
Experience in anatomy or physiology preferred
Bilingual (English/Spanish) preferred

Responsibilities

Ensuring exceptional customer service is given to each patient during in person consultations
Support the Sales Consultant in the field with the completion of forms and/or paperwork as a result of consultations and device orders
Collaborate with the Sales Consultant to meet monthly sales and conversion quotas, focusing on in-person demonstrations
Initiate contact, schedule home unit instruction and follow up at 72 hours on all referrals for H-Wave home units assigned by Corporate, the RSD or the Sales Consultant
Confirm appointments and conduct consultations in the field to ensure a smooth sales process and customer satisfaction
Work independently in the field following directions and established processes, while effectively managing your assigned territory
Maintain a thorough understanding of the company policies, processes, and software to support efficient field sales operations
Model a culture reflective of our core company values during interactions with clients, patients, health care providers and co-workers both in the office and in the field
Ability to instruct/fit patients with the H-Wave device and apply pad placements.