Patient Care Assistant
Shields Imaging Management at Emerson Hospital•Westford, MA
•Onsite
About The Position
Shields Health Care Group is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 30 + years of quality diagnostic services as a true mark of successful teamwork. Known for our advanced diagnostic imaging, we are a sought after provider – not only because of our technology but also because of our teamwork and tremendous opportunities for professional growth. Sundays 6:30am-7pm
Requirements
- Excellent communication skills and computer proficiency required
- Attention to detail and typing accuracy required
- Ability to follow instructions with minimal supervision
- Proven ability to multi task and exceed customer expectations is required
- Must be CPR certified
Nice To Haves
- Medical office or healthcare administration courses preferred
- Knowledge of anatomy, medical terminology and insurance requirements is preferred
Responsibilities
- Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed.
- Assist patients with IPad check in process, ability to trouble shoot and provide feedback.
- Ability to recognize and utilize when language services are needed
- Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy
- Work in collaboration with technologists/radiologists to ensure proper patient flow.
- Process outgoing and incoming US and inter-office mail and UPS deliveries.
- Prepare set up for next day’s appointment schedule and communicate any potential issues
- Provide and respect confidentiality of all customer groups.
- Verify and enter necessary information into our systems.
- Respond appropriately to scheduling emergency patient situations.
- Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)
- Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
- Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
- Remain current on any changes in policies or procedures that modify daily work functions.
- Assists In patient interview process
- Assists in preparing patient scan room
- Maintain co pay/petty cash accuracy and make daily bank deposits
- Performs other related duties as required
Benefits
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
