About The Position

The Patient Care Assistant/Unit Coordinator performs clerical duties on the unit under the direction of Licensed Nursing Personnel and communicates professionally with staff and other departments in support of patient care. The role provides clinical patient-care support under the direction of an RN, including phlebotomy, EKG lead placement, and respiratory functions. The employee is expected to maintain a personable, professional manner and uphold patient- and family-centered care. The position combines unit coordination tasks—such as transcribing orders, maintaining patient records, handling communications, collecting unit data, and ordering supplies—with patient-care activities such as measuring and documenting vital signs and intake and output, collecting specimens, performing point-of-care testing, supporting mobility and personal care, and assisting with admissions, transfers, and discharges. The employee follows infection-control, safety, privacy, and other organizational policies and performs other duties as assigned. UofL Health is a regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, and over 12,000 team members. Its mission is to deliver patient-centered care.

Requirements

  • High school diploma or GED/equivalent.
  • Basic Life Support certification through the American Heart Association.
  • Ability to communicate effectively in verbal and written formats.
  • Ability to learn and appropriately use the electronic documentation system and other relevant systems and databases.
  • Critical-thinking ability to work through complex patient situations, process improvements, and evidence-based practice.
  • Professional communication, organization, flexibility, initiative, problem-solving, service orientation, and effective time management.
  • Ability to work collaboratively, follow directions, support colleagues, and build effective working relationships.
  • Commitment to confidentiality, safety, organizational values, and professional conduct.

Nice To Haves

  • Completion of a recognized Clinical Assistant, Medical Assistant, or EMT training program, or nursing students’ completion of a Fundamentals of Nursing course at an accredited school of nursing.
  • Certification as a Nursing Assistant (CNA), Certified Medical Assistant (CMA), or Emergency Medical Technician (EMT).
  • Current good standing with the state licensing board, or enrollment in an accredited school of nursing with completion of a Fundamentals of Nursing course; LPNs may apply.

Responsibilities

  • Transcribe and compute physician and department orders and messages accurately, and communicate physician orders to the responsible nurse.
  • Assemble, organize, set up, and maintain patient medical records and charts; check charts for completeness and replace forms as needed.
  • Handle desk communications promptly, respond to intercoms and pages, route messages, and forward requests for patient information to nurses.
  • Collect required unit data.
  • Measure and document intake and output, height, weight, and vital signs.
  • Apply, monitor, and document restraint use.
  • Collect urine, stool, and sputum specimens and perform and document point-of-care testing.
  • Perform and document patient mobility and exercise, comfort, rest, sleep, hygiene, grooming, dressing, skin and nail care, dietary, toileting, and elimination needs.
  • Organize equipment and supplies; complete bedmaking and unit cleaning assignments.
  • Perform and document perineal care and apply unsterile hot or cold packs and compresses, bandages, and elastic stockings.
  • Safely operate unit equipment, including beds, wheelchairs, stretchers, hypo/hyperthermia units, mechanical lifts, and bed scales.
  • Order stock and maintain and enter charged items at the end of the shift according to procedure.
  • Orient new personnel to desk procedures.
  • Assist with patient admissions, physical examinations, transfers, and discharges.
  • Transport patients, lab work, specimens, and blood.
  • Follow universal precautions, infection-control requirements, OSHA and other regulatory policies, facility safety procedures, company policies, HIPAA privacy and security requirements, and confidentiality standards.
  • Communicate and interact courteously and effectively with patients, families, visitors, physicians, staff, and others.
  • Perform other duties as assigned.
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