Patient Care Assistant/Unit Coordinator, Mary and Elizabeth Hospital, 3C Med Psych, 7a-7p

UofL Health•Louisville, KY

1d•Onsite

About The Position

The Patient Care Assistant/Unit Coordinator performs clerical duties on the unit under the direction of Licensed Nursing Personnel and provides clinical patient care support under the direction of an RN. The role requires professional communication and a personable, courteous manner when interacting with physicians, patients, families, visitors, and coworkers. The employee supports patient- and family-centered care and may perform phlebotomy, EKG lead placement, and respiratory functions. Responsibilities include accurately transcribing physician and department orders and messages, maintaining patient records, handling desk communications, collecting unit data, and communicating orders and requests to nursing staff. The position also provides and documents patient care, including vital signs, intake and output, restraint monitoring, specimen collection, point-of-care testing, mobility, hygiene, comfort, and toileting needs. Additional duties include organizing supplies and equipment, assisting with admissions and transfers, transporting patients and materials, maintaining safety and infection-control practices, and protecting confidential information.

Requirements

High school diploma or GED/equivalent.
Basic Life Support certification through the American Heart Association.
Ability to communicate effectively in verbal and written formats.
Ability to learn and appropriately use the electronic documentation system and other relevant systems and databases.
Demonstrated initiative, communication, problem-solving, proactive planning, service excellence, organization, flexibility, critical thinking, work ethic, interpersonal skills, and teamwork.
Ability to think critically through complex patient situations and process improvements.

Nice To Haves

Completion of a recognized Clinical Assistant, Medical Assistant, or EMT training program, or nursing students who have completed a Fundamentals of Nursing course at an accredited nursing school.
Certification as a Nursing Assistant (C.N.A.), Certified Medical Assistant (CMA), or Emergency Medical Technician (EMT).
Current good standing with the state licensing board, or enrollment in an accredited school of nursing with completion of a Fundamentals of Nursing course; LPNs may apply.

Responsibilities

Transcribe and compute physician orders, department orders, and messages accurately and legibly.
Assemble, maintain, and organize patient medical records; set up admission charts and check charts for completeness when patients are discharged or transferred.
Handle desk communications promptly, including intercoms, pages, and routing messages to the appropriate person.
Replace forms in patient records and route requests for patient information to the nurse promptly and accurately.
Communicate physician orders to the responsible nurse and collect required unit data.
Measure and document intake and output, height, weight, and vital signs.
Apply, monitor, and document restraint usage.
Collect urine, stool, and sputum specimens; perform and document point-of-care testing.
Perform and document patient mobility, exercise, comfort, rest, sleep, hygiene, grooming, dressing, skin and nail care, dietary, and toileting and elimination needs.
Organize equipment and supplies; complete bedmaking and unit cleaning assignments.
Perform and document perineal care and apply unsterile hot or cold packs and compresses, bandages, and elastic stockings.
Operate equipment safely and correctly, including beds, wheelchairs, stretchers, hypo/hyperthermia units, mechanical lifts, and bed scales.
Maintain courteous and effective telephone conversations and interactions with others.
Order stock and maintain and enter charged items at the end of the shift according to procedure.
Orient new personnel in desk procedures.
Assist with admitting, physical examinations, transferring, and discharging patients.
Transport patients, laboratory work, specimens, and blood.
Follow universal precautions, infection-control, OSHA, facility safety, and other regulatory policies and procedures.
Maintain compliance with company policies, procedures, standards of conduct, and HIPAA privacy and security requirements.
Collaborate with team members, demonstrate professional conduct and customer service, maintain confidentiality, and perform other duties as assigned.