Patient Care Assistant I
About The Position
Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. Due to growth, we are adding a Patient Care Assistant to our team! Under general direction of the Supervisor, Pharmacy Services the person employed in this Patient Care Assistant/ Customer Service position will assist with the Specialty Pharmacy programs. Primary responsibility is to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications in a Specialty Pharmacy. The Patient Care Assistant focuses on answering and placing calls with a warm and professional greeting with patients, prescribers, and insurance companies. This role must accurately gather relevant information for the prescription fulfillment process. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.
Requirements
- High School Diploma or equivalent GED is strongly preferred
- Minimum 1-2 years of customer service experience preferred
- Experience in a pharmacy or healthcare environment preferred
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
Responsibilities
- Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions
- Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable
- Utilize operating systems and tools to help manage patient therapy and refill compliance
- Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed
- The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee
- Other duties as assigned
Benefits
- Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5%
- Adoption Assistance Program
- Flexible Spending Account
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
