Patient Care Advocate (Oakland, California)

Hey Jane•Oakland, CA

9d•$60,000 - $62,000•Hybrid

About The Position

The team at Hey Jane is looking to expand our team by adding a detail oriented, human-centered, tech-savvy Patient Care Advocate with a background in medication abortion who can provide excellent customer service on a full-time basis. This is a hybrid role with required in-clinic hours at our Oakland clinic. Initially, this team member will work 30 per week on-site and 10 hours remote. Expected start date in early August. Schedule: 09:00am–07:00pm PT (10 hr shifts) Workdays: Wednesday-Saturday (Wednesday-Friday in office, Saturday remote) Compensation: $60,000-$62,000 annually, salaried with benefits (plus on-site and weekend differential pay)

Requirements

Healthcare background (MA, PCA, CNA, or similar clinical or patient-facing role) with 1+ years of experience in abortion care
Comfort working across both in-clinic and remote environments
Strong communication, organization, and problem-solving skills
Strong triage skills, with the ability to make sound decisions in real time
Exceptional communication skills, with the ability to deliver clear, empathetic guidance to patients in moments of stress or uncertainty
Skilled at using online tools and technology to deliver care and communicate with patients
Comfort in supporting patients with sensitive health issues, such as abortion and birth control
Ability to navigate protocols, regulatory requirements, and organizational policies related to patient care and documentation
Experience providing trauma-informed care, demonstrated through the ability to slow down, adjust tone, and meet patients with steadiness and respect during moments of crisis
Eager to engage in constant process improvement to help refine tools and operations for improved care delivery
Strong ability to prioritize competing tasks, manage time thoughtfully, and communicate proactively with teammates about progress, changes, and follow-through

Nice To Haves

Spanish language proficiency
Prior remote or hybrid work experience
Experience working in a startup or fast-growing organization

Responsibilities

Answering patient questions related to treatment, logistics, and next steps
Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination
Tracking patients through their care journey and ensuring timely follow-up
Checking, documenting, and reporting insurance eligibility information
Maintaining accurate documentation within the EMR while adhering to HIPAA and privacy standards
Balancing multiple priorities while staying grounded, communicative, and reliable to both patients and teammates
This role requires a high level of accuracy and follow-through. Small details directly impact patient care. We value team members who take pride in getting things right, asking clarifying questions, and closing loops.