Patient Care Advocate (NON-CLINICAL)

Hospice of Chattanooga • Chattanooga, TN

1d • Onsite

About The Position

Hospice of Chattanooga is seeking a dynamic and dedicated individual to join our team as a Patient Care Advocate. If you have a background working in hospice, a strong interest in expanding your career into marketing and sales, and are passionate about our hospice mission, we invite you to consider this exciting opportunity. As a Patient Care Advocate, you will support and partner with current Liaisons to identify new referral sources and maintain ongoing relationships to increase program census and preference for hospice services. Patient Care Advocates use their hospice knowledge, empathetic communication skills, and marketing abilities to initiate one-on-one dialog with referral sources, families, and prospective patients to help explain and educate on hospice services. Our Patient Care Advocates are hospice experts and serve as a resource to our Liaisons and referral sources to ensure extraordinary patient and customer service.

Requirements

• Minimum 1 year of experience working directly in hospice required.
• Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order.

Nice To Haves

• Bachelor’s degree in related field preferred.
• 2-3 years' experience preferred.
• Prior customer service or sales experience strongly preferred.

Responsibilities

• Collaborate with our Liaisons to gather crucial patient clinical information, provide admissions support, and actively participate in community events.
• Join our Liaisons in brand awareness campaigns to make our program the preferred hospice provider in the service area, fulfilling our mission and achieving agency growth and census management goals.
• Conduct initial meetings with patients and their families, introducing them to the hospice service and our compassionate philosophy, and obtain consent for their care.
• Ensure compliance with regulatory standards through meticulous record-keeping and prompt and accurate submission of marketing reports.
• Identify key accounts and help shape our strategy by communicating strengths and weaknesses to our Liaisons and Regional Sales Director.

Benefits

• Comprehensive Health, Dental, & Vision Insurance
• Career Path Program that supports internal growth, advancement, and increased pay
• A generous time-off package with 15 days of PTO & 10 Holidays
• Tuition Reimbursement & Certification Assistance
• Wellness & Discount Programs
• Cell Phone, Mileage, & Gym Membership Reimbursement
• Company matching 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees