Patient Care Advocate (LPN)

Wellbe Senior Medical•Cleveland, OH

19h•Remote

About The Position

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

Requirements

High school graduate or GED
LPN Certification Required
2+ years of patient facing experience working for a healthcare practice or hospital
Current BLS card for healthcare providers or willing to obtain
EMR documentation experience preferred
High level of professionalism
Strong customer geriatric focus/service skills
Strong computer skills, including Word, Excel, and PowerPoint
Strong verbal, written, presentation, and interpersonal communication skills

Responsibilities

Acts as a community resource for the patient
Completes support during Comprehensive Initial visit when needed.
Manage patient medical records as appropriate
Completes Drop in visits for unengaged patients or open HEDIS gaps
Answer patient non-clinical questions and explains the process
Ensures all appropriate patient documentation for non-clinical summaries are in the EMR.
Provide positive customer service and treat all patients and staff with respect
Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings as directed by supervisor.
Complete non-invasive patient screenings, and testing.
Ability to clearly explain POCT to geriatric patients.
Escalate patient clinical concerns to APP, CD, CMD.
Support APP in ongoing panel management and quality of care efforts (e.g., HEDIS)
Utilize HEDIS tracking tools, meet and improve HEDIS STARS performance.
Other tasks needed to accomplish team’s objectives/goals