Patient Care Advocate (LPN)

Wellbe Senior Medical • Cleveland, OH

3h • $28 - $34 • Remote

About The Position

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

Our Patient Care Advocate are the energetic, curious explorer, part of a team that provides compassionate care to the frailest elderly who suffer from chronic and acute illnesses or injuries living in their homes. Our PCA is responsible for developing a rapport, and delivering exceptional in-home services, helping coordinate care with the rest of the medical team, scheduling patient appointments with our team, specialist appointments and coordinating diagnostic tests, HEDIS gap closure, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records, and other tracking tasks. The successful candidate will love working with seniors and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.

Requirements

• High school graduate or GED
• LPN Certification
• 2+ years of patient facing experience working for a healthcare practice or hospital
• Current BLS card for healthcare providers or willing to obtain
• EMR documentation experience preferred
• High level of professionalism
• Strong customer geriatric focus/service skills
• Strong computer skills, including Word, Excel, and PowerPoint
• Strong verbal, written, presentation, and interpersonal communication skills

Responsibilities

• Develops a rapport and delivers exceptional in-home services.
• Helps coordinate care with the rest of the medical team.
• Schedules patient appointments with our team and specialist appointments.
• Coordinates diagnostic tests.
• Facilitates HEDIS gap closure.
• Acts as a community resource.
• Works to engage patients that currently are not engaged.
• Contributes complete and accurate data in patient's records and other tracking tasks.
• Completes support during Comprehensive Initial visit when needed.
• Manages patient medical records as appropriate.
• Completes Drop in visits for unengaged patients or open HEDIS gaps.
• Answers patient non-clinical questions and explains the process.
• Ensures all appropriate patient documentation for non-clinical summaries are in the EMR.
• Provides positive customer service and treats all patients and staff with respect.
• Collaborates with the interdisciplinary team and participates in regularly scheduled team meetings as directed by supervisor.
• Completes non-invasive patient screenings and testing.
• Explains POCT to geriatric patients.
• Escalates patient clinical concerns to APP, CD, CMD.
• Supports APP in ongoing panel management and quality of care efforts (e.g., HEDIS).
• Utilizes HEDIS tracking tools, meets and improves HEDIS STARS performance.
• Performs other tasks needed to accomplish team’s objectives/goals.

Benefits

• Pay Range: $28-34/hr
• Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws
• WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED