Patient Call Center Agent - Spanish Speaking

Tru Medical Management•New York, NY

About The Position

Patient Call Center Agent Job Responsibilities and Duties: · Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues · Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued · Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments · Assisting in patient translation, if required · Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly · Confirm patient visits for next day appointments · Identify and escalate issues to management · Complete daily call logs and reports · Sorting and filing all incoming fax correspondence · Other duties as assigned

Requirements

High school diploma or equivalent
Superior active listening, verbal, and written communication skills
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Ability to handle stressful situations appropriately
Fluency in Spanish
Customer Service in a medical setting: 1 year (Required)

Nice To Haves

EMR experience a bonus

Responsibilities

Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues
Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
Assisting in patient translation, if required
Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
Confirm patient visits for next day appointments
Identify and escalate issues to management
Complete daily call logs and reports
Sorting and filing all incoming fax correspondence
Other duties as assigned