Patient Business Services Manager II - Ambulatory - Days

VCU Health•Richmond, VA

11d•Onsite

About The Position

The Patient Business Services Manager manages the day-to-day ambulatory operations at a high volume patient care area or multiple patient care areas. This role's responsibilities include pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.

Requirements

Five to seven years hospital/ healthcare business office or financial management experience.
One year supervisory experience.
Leadership experience in clinic operations.
Bachelor’s degree in Business Administration, Finance, Healthcare Administration, Nursing or related field or commensurate education and experience in lieu of a degree.
CPR certification.

Nice To Haves

Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting.
Proficient in MS Office with emphasis in Excel, 10-key and math.
Master’s degree in Business Administration, Finance, Healthcare Administration, Nursing or related field.
Nursing or other clinical training.

Responsibilities

Manages the day-to-day ambulatory operations at a high volume patient care area or multiple patient care areas.
Oversees pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.
Assists Sr. Management in planning, directing and overall operations of assigned patient care area(s).
Maintains optimal communication and collaboration between clinic staff, physicians, administration and external customers to ensure service delivery that exceeds the needs and expectations of patients towards service excellence.
Direct supervision of all administrative support staff covering areas of responsibility.