Patient Billing Representative
About The Position
The Patient Billing Customer Service Representative supports revenue cycle operations during and after a major Epic system transition. The role is a primary contact for patients, insurance carriers, vendors, and third-party partners seeking assistance with billing inquiries, account research, insurance updates, and payment questions. The representative researches patient accounts, resolves first-level billing disputes, and helps patients understand bills, insurance coverage, deductibles, Explanation of Benefits, Medicare, and payment responsibilities. The position requires compassionate, clear communication; careful handling of confidential patient and financial information; and the ability to work independently with minimal supervision while meeting productivity, quality, and response-time expectations. The representative also supports workflow cleanup and Epic transition activities, collaborates with internal teams to resolve issues, and complies with HIPAA and organizational policies. This is a fully remote contract position based out of Jacksonville, Florida. Candidates must reside in one of the listed eligible states.
Requirements
- High school diploma or equivalent.
- At least 3 years of healthcare customer service experience focused on patient billing or revenue cycle operations.
- At least 3 years of Epic experience in a business office, patient accounting, or revenue cycle environment.
- Strong understanding of patient billing, insurance verification, deductibles, Explanation of Benefits, Medicare, and revenue cycle operations.
- Experience researching accounts and resolving billing inquiries.
- Strong verbal and written communication skills, including the ability to communicate clearly and compassionately.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Ability to work independently with minimal supervision.
- Comfort handling confidential patient and financial information.
- Must reside in Arizona, Colorado, Connecticut, the District of Columbia, Florida, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.
Nice To Haves
- Experience supporting organizations through Epic implementations or system transitions.
- Experience working with patient financial services teams.
- Strong understanding of Medicare populations and community-based healthcare organizations.
- Previous experience handling complex billing disputes and insurance-related inquiries.
Responsibilities
- Serve as the primary contact for patient billing and account-related inquiries.
- Respond to billing questions by phone, email, voicemail, fax, and written correspondence.
- Handle a high volume of inbound calls while providing outstanding customer service.
- Research patient accounts and resolve first-level billing disputes.
- Escalate and route complex issues to appropriate departments when needed.
- Enter, verify, and update insurance information accurately and efficiently.
- Help patients understand bills, insurance coverage, deductibles, Explanation of Benefits, Medicare, and payment responsibilities.
- Respond to inquiries from insurance carriers, vendors, and third-party partners about account status and billing matters.
- Support workflow cleanup initiatives and activities related to the Epic transition.
- Handle confidential patient and financial information in accordance with HIPAA and organizational policies.
- Collaborate with internal teams to support timely issue resolution and positive patient experiences.
- Meet productivity, quality, and response-time expectations while working independently.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Savings Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, which may include PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
