Patient Billing Representative

Reno Orthopedic Center•Reno, NV

5d•Onsite

About The Position

Reno Orthopedic Center is seeking an enthusiastic and dedicated Patient Billing Representative to join their team. This role involves communicating with patients and insurance companies regarding claim status for billing or payment. The position is located at their main location at 555 N. Arlington Ave. and is an onsite role. Reno Orthopedic Center emphasizes a patient-first mindset, assuming good intent, encouraging initiative, continuous learning, and kindness. They offer a supportive environment where team members' voices are heard, and growth is encouraged. ROC is a physician-owned facility with a fully integrated musculoskeletal health campus and has been a trusted name in Northern Nevada for over 60 years.

Requirements

High School Diploma/GED
One year of experience performing customer service duties
Communicating effectively and professionally with various levels of employees, outside entities and customers
Deescalating tense or sensitive conversations with customers/clients/etc.
Reviewing work and checking for errors to ensure accuracy.

Responsibilities

Communicate with patients and insurance companies to obtain status updates, appeal claims, resolve outstanding patient balances and obtain information regarding billing or payment.
Use an electronic medical records system to determine the tasks/appeals needing review.
Answer phone calls that come into the call center to assist patients and resolve billing issues as assigned.