Patient Billing Associate

BillionToOne•Austin, TX

7d•Remote

About The Position

Ready to redefine what's possible in molecular diagnostics? Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today. Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments. If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong. We are looking for a Patient Billing Associate to drive high impact initiatives that impact account growth, retention, and revenue through daily interactions with our customers. The Patient Billing Associate is on the front lines with our existing and potential customers, including clinics, medical staff, and patients. The ideal candidate for this role is a smart, ambitious, and talented individual who is extremely passionate about delivering strong results and a positive customer experience. The Patient Billing Associate is a remote position and reports to the Assoc. Director, Inside Sales.

Requirements

2+ years of prior client-facing experience
Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred
Experience using Salesforce
Advanced organizational skills with the ability to handle multiple assignments
Fast learner with the ability to navigate complex workflows and technology
Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences

Nice To Haves

Speaking fluently in Spanish

Responsibilities

Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients
Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage
Keep precise and clear documentation of all communications and follow-up activities
Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved
Handle 20-30 inbound calls and 40-50 outbound calls per day

Benefits

Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
Open, transparent culture that includes weekly Town Hall meetings
The ability to indirectly or directly change the lives of hundreds of thousand patients
Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
Supplemental fertility benefits coverage
Retirement savings program including a 4% Company match
Increase paid time off with increased tenure
Latest and greatest hardware (laptop, lab equipment, facilities)
A combination of a (1) base pay (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave etc.)