Patient Billing and Collections Manager - PB Financial Services - FT Days

University of California, Irvine•Anaheim, CA

1d•Onsite

About The Position

The Billing Manager reports to the Assistant Director, Physicians Billing Group, and ensures the achievement of organizational goals and objectives through the coordinated efforts of their team. This position is responsible for the complex and comprehensive management, analysis, and organizational development and education of all activities related to professional fee billing and collections for PB Financial Services and clients. Essential to this position is a comprehensive understanding of all patient care services, registration and scheduling, billing activity, and financial reporting in adherence to University guidelines. Incumbent is responsible for managing, analyzing, and overseeing all the daily operations of the billing units, including, but not limited to: registration, batching, coding, charge entry, collections, audits, and reporting. Also responsible for the development, implementation, and quality assurance of all policies and procedures as they relate to operations; providing maximum efficiency and reimbursement; and effectively communicating billing issues and trends to internal units of PB Financial Services.

Requirements

Thorough knowledge of medical and insurance terminology, and of billing and / or collections internal procedures and external regulations.
Strong skills in quality customer service.
Interpersonal skills to manage conflict and collaborate effectively with all constituent groups, including patients, physician offices, third-party payors, attorneys, outside agencies, and clinical and administrative personnel across departments.
Strong critical thinking skills, with the ability to quickly analyze and evaluate complex and difficult problems, determine appropriate level of intervention, and develop and apply solutions.
Solid leadership skills to coach and improve staff performance.
Ability to provide thorough and accurate review of complex subordinate work and to oversee coordination of ongoing tasks and projects over extended periods of time.
Solid knowledge of human resources management policies, with the ability to evaluate and document human resources matters and performance.
Skilled in written and verbal communications, with the ability to serve as a resource, to convey complex clinical finance and business information in a clear and concise manner, and to prepare and present a variety of reports and analyses.
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
Must demonstrate customer service skills appropriate to the job.
Excellent written and verbal English communication skills.
Demonstrated supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff, and to manage the complex workflow and multiple priorities involved with billing and / or collections operations.
Computer proficiency in all relevant hardware, software, and specialty information systems used throughout the department.
Ability to synthesize data and utilize computerized systems to produce meaningful reports on department operations.
Bachelor's degree in related area and / or equivalent experience / training.
Ability to maintain a work pace appropriate to the workload.
Ability to establish and effective working relationships across the Health System.
Must be able to provide proof of work authorization.

Nice To Haves

Knowledge of University and medical center organizations, policies, procedures and forms.

Responsibilities

Ensures the achievement of organizational goals and objectives through the coordinated efforts of their team.
Responsible for the complex and comprehensive management, analysis, and organizational development and education of all activities related to professional fee billing and collections for PB Financial Services and clients.
Manages, analyzes, and oversees all the daily operations of the billing units, including registration, batching, coding, charge entry, collections, audits, and reporting.
Responsible for the development, implementation, and quality assurance of all policies and procedures as they relate to operations.
Ensures maximum efficiency and reimbursement.
Effectively communicates billing issues and trends to internal units of PB Financial Services.