Patient Benefits Specialist-Rogers Park/Evanston

Access • Evanston, IL

2d • Hybrid

About The Position

The Patient Benefit Specialist is responsible for working directly with patients to ensure a clear understanding of insurance coverage, financial responsibilities, and available payment options. ACCESS is a mission-driven organization impacting community health care both locally and nationally. As a nationally recognized leader in community health, ACCESS innovates and improves its integrated care model to address the total health and wellness of its patients. The dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year.

Requirements

• High school diploma or GED
• Minimum of two (2) years of customer service experience
• Intermediate proficiency in Microsoft Office products (e.g., Word, Excel, Outlook)
• Ability to communicate clearly and effectively with diverse patient populations
• Strong organizational and multitasking skills are essential
• Bilingual in English and Spanish

Nice To Haves

• Prior experience with All Kids and Moms & Babies (MPE) programs
• Knowledge of Medicare, Medicaid, Marketplace insurance, and HMO regulations
• Knowledge of Electronic Health Records (EHR), especially EPIC

Responsibilities

• Conduct benefit orientation and explain financial requirements
• Perform financial assessment interviews and screen for coverage/eligibility
• Verify third-party and other healthcare coverage
• Assist with program enrollment based on assessment results
• Enter and maintain accurate benefit information in EHR
• Support patients with Medicaid applications and redetermination
• Guide patients through the revenue cycle process and support services

Benefits

• Tuition reimbursement and student loan forgiveness programs for qualifying individuals
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED