Patient Benefits Specialist-Rogers Park/Evanston
About The Position
The Patient Benefit Specialist is responsible for working directly with patients to ensure a clear understanding of insurance coverage, financial responsibilities, and available payment options. ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for, candidates may be required to be vaccinated against communicable diseases and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process. The pay ranges provided represent the minimum to mid-range for positions. Actual compensation will be determined based on a combination of factors including years of experience, educational background, market conditions, and available grant funding.
Requirements
- High school diploma or GED.
- Minimum of two (2) years of customer service experience.
- Intermediate proficiency in Microsoft Office products (e.g., Word, Excel, Outlook).
- Ability to communicate clearly and effectively with diverse patient populations.
- Strong organizational and multitasking skills are essential.
- Bilingual in English and Spanish.
Nice To Haves
- Prior experience with All Kids and Moms & Babies (MPE) programs preferred.
- Knowledge of Medicare, Medicaid, Marketplace insurance, and HMO regulations preferred.
- Knowledge of Electronic Health Records (EHR), especially EPIC preferred.
Responsibilities
- Conduct benefit orientation and explain financial requirements
- Perform financial assessment interviews and screen for coverage/eligibility
- Verify third-party and other healthcare coverage
- Assist with program enrollment based on assessment results
- Enter and maintain accurate benefit information in EHR
- Support patients with Medicaid applications and redetermination
- Guide patients through the revenue cycle process and support services
Benefits
- Tuition reimbursement and student loan forgiveness programs for qualifying individuals
- Comprehensive healthcare coverage including Medical, Dental, and Vision
- Generous PTO
- 403(B) retirement plan and financial resources to help you save and plan for your retirement
- Life Insurance
- Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
