Patient Benefits Specialist RMHRC

Riverside Hospital • Hampton, VA

23d • Onsite

About The Position

Provides a wide range of support to patients for the registration process to include financial counseling, verifying insurance, initiating authorizations, providing quotes, calculating and posting patient payments, and back-up registration support. Resolves patient issues, processes patient correspondence, and completes assigned work queues.

Requirements

• High School Diploma or GED
• 2 years Revenue Cycle experience
• Requires strong problem solving skills, high attention to detail and an aptitude for learning.
• Able to read and interpret Explanation of Benefit (EOB) and assist with questions.
• Requires knowledge of outside billing and collection vendors, along with financial policies to apply charity.
• Revenue Cycle Certifications (CHAA or CRCR) within 1 Year

Nice To Haves

• Bachelors Degree, Accounting, Finance, Business Administration or related field
• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM)
• CRCR - Healthcare Financial Management Association (HFMA)

Responsibilities

• Provides a wide range of support to patients for the registration process to include financial counseling, verifying insurance, and initiating authorizations.
• Provides back-up support for patient registration.
• Completes required documentation and attestations to secure coverage and funding for patients.
• Resolves patient complaints and questions.
• Researches patient accounts for balance issues.
• Processes insurance/patient correspondence within 24 hours of receipt.
• Completes assigned work queue corrections daily.
• Other duties as assigned.
• Cross trained to support two or more other areas within the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED