Patient Benefit Representative

TEKsystems•Easton, MD

10d•$18 - $26•Onsite

About The Position

The Patient Benefits Representative joins an oncology team and helps patients navigate insurance coverage, treatment costs, and financial assistance options before treatment begins. The role verifies patient insurance eligibility, coverage, and benefits; explains patient cost responsibilities; helps patients access financial assistance and payment options; and obtains insurance authorizations and referral approvals. The representative works with clinical, billing, and front-office teams to support a seamless patient experience, maintains accurate patient information, and complies with HIPAA requirements. This is a contract-to-hire position based onsite in Easton, Maryland.

Requirements

At least 3 years of experience in patient access, insurance verification, benefits, or revenue cycle work.
Knowledge of medical insurance, authorizations, and eligibility verification.
Experience with EMR/EHR systems and Microsoft Office.
Strong communication skills.
A passion for helping patients.

Nice To Haves

Background as a Patient Access Representative, Insurance Verification Specialist, Financial Counselor, Patient Service Representative, Benefits Verification Specialist, or Healthcare Customer Service Representative.

Responsibilities

Verify insurance eligibility, coverage, and benefits.
Educate patients on co-pays, deductibles, and out-of-pocket expenses.
Assist patients with financial assistance programs and payment options.
Obtain insurance authorizations and referral approvals.
Collaborate with clinical, billing, and front-office teams to ensure a seamless patient experience.
Maintain accurate patient information and ensure HIPAA compliance.