Patient Benefits Coordinator - Barbara McInnis House

Boston Health Care for the Homeless Program•Boston, MA

29d•$22 - $36•Onsite

About The Position

Since 1985, BHCHP’s mission has been to provide or assure access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. We care for over 11,000 homeless individuals each year and ensure that every one of these individuals can receive comprehensive health care, which includes primary care, behavioral health, medical respite, dental, case management, and more. Our staff work in 30+ locations across the city to serve some of our community's most vulnerable—and most resilient—citizens. From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity, centering trust, mutual respect, hope, and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down physical and systemic barriers that our patients face and provide community-based health care services that are compassionate, dignified, and culturally appropriate. Hours: Full-time; 40 hours per week, Monday-Friday, 8:30am-5:00pm Union: Yes Union Name: 1199SEIU Patient Facing: Yes If you are passionate about helping others, enjoy problem-solving, and want your work to have a meaningful impact on patient access to care, we invite you to join our team! We are seeking a Patient Benefits Coordinator (PBC) to join our team and play an essential role in helping patients access the healthcare services and benefits they need. Working within our respite facility, the Barbara McInnis House, you will support patients by gathering and verifying demographic and insurance information, assisting with health insurance applications, and helping patients obtain important documentation. As a PBC, you will be a key resource for patients navigating the healthcare system, providing compassionate guidance and benefits assistance while helping ensure they have the information and support needed to access care. You will also play an important behind-the-scenes role in maintaining accurate patient registration and insurance eligibility information and coordinating insurance pre-authorizations. Your attention to detail, commitment to service, and ability to work collaboratively with patients and care teams will directly contribute to a smooth healthcare experience for the people we serve.

Requirements

High school diploma or equivalency required
Associate or bachelor's degree in a related field and/or have attained the requisite skills from prior work experience (1-2 years of experience in a patient benefits or health insurance support capacity) required
Ability to work with minimal supervision successfully
Strong computer skills: Microsoft Office Suite including Excel

Nice To Haves

2 years of experience in a clinical environment preferred
Familiarity with EPIC (electronic medical record) preferred
Knowledge of health insurance and entitlement benefits programs preferred
Bilingual in Spanish/English and/or Haitian Creole/English preferred

Responsibilities

Utilize the EPIC system to confirm and add demographic information for each patient
Review insurance eligibility on all patients presenting upon admission in order to provider patient benefits assistance and process required documentation in a timely manner
Accurately complete and appropriately process health insurance applications including enrollment into MassHealth and Medicare
Outreach to insurance programs for potential patient enrollment
Present patient insurance options and work with the assigned team to find the programs that are best suited for the patient’s needs
Work with the patient’s respite team to ensure that patient questions are answered and discharge plans can be implemented
Respond quickly to billing department to resolve any issues
Work closely with the Director of Patient Finance to ensure that registration and enrollment details are entered accurately and timely so that billing can be done in a timely fashion
Timely and accurate completion of out-of- state birth certificate applications for patients who require them
Submit and keep current insurance pre-authorizations for applicable respite facility stays
Cover for other Benefits and clinic front-desk staff on an as needed basis
Successfully complete MassHealth Certified Application Counselor exam (CAC) within 60 days of hire and maintain active certification status