Patient Attendant (Part-time)

Gundersen Health System•La Crosse, WI

2d•Onsite

About The Position

Emplify Health by Gundersen is seeking a friendly, service‑oriented Patient Attendant to join our Patient Experience Team! In this role, you will warmly greet and assist patients, family members, and visitors while helping them navigate the hospital and clinic. You’ll play an important part in creating a welcoming, supportive, and positive experience for everyone who enters our facilities. Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself! Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

Requirements

High School Diploma or equivalency
1 year of experience working with the public
1 year of customer service or healthcare experience preferred
Basic computer skills is a plus!

Responsibilities

Provide exceptional customer service by greeting, directing, escorting, and assisting patients, visitors, and families throughout the hospital and clinic.
Assist patients with wheelchair use, transport, and wayfinding while ensuring safety.
Support check‑in processes for visitors and vendors and respond to customer questions, concerns, or needs using appropriate resources.
Maintain clean, clutter‑free entrances and notify Environmental Services or Security when additional support is needed.
Perform a variety of clerical duties, including basic computer use, paging, phone skills, and data entry for tracking logs and reports.