Patient Assistant - Oncology

Physicians East•Greenville, NC

1d•Onsite

About The Position

The Patient Assistant welcomes and assists patients, their families and visitors entering the practice by answering questions, providing information, and directing people to the department location they need. In addition to directing patient and visitor traffic and managing ingress/egress, the Greeter helps them find a particular service or unit thus creating an atmosphere in the practice that is caring, yet efficient.

Requirements

One year of experience in customer service, preferably in the healthcare industry; or the equivalent combination of education and experience.
Able to tolerate prolonged walking and standing.
Must be able to work unsupervised, multi-task and relate tactfully to patients, their family and/or friends, as well as to the medical staff.
Strong understanding of customer service principles.
Personal presence, which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Physicians East, P.A.
Compassion for patients, family members, and others; along with a nurturing spirit to provide care during emotionally stressful situations.
Good written and oral English language skills.
Ability to communicate with patients, families, staff, physicians, and others cordially and professionally.
Ability to follow directions.
Ability to exhibit professionalism and composure in stressful circumstances.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to form positive and collaborative relationships with all levels in the organization.
This position requires strong organizational and excellent communication skills as well as being highly motivated and detail oriented.
Must have a strong sense of team commitment, which includes punctuality and excellent follow-through and feedback.
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
Problem solving—the individual identifies and resolves problems in a timely manner.
Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Responsibilities

Cordially greets and welcomes patients and visitors.
Ascertains patients' and/or visitors' needs and directs them accordingly.
Provides directions to help patients and visitors locate their desired department/physician.
Aids patients and visitors by obtaining wheelchairs, or other services as needed.
Escorts or transports patients who need help to their destination within the practice.
Answers general questions about the practice and its services.
Create a positive first impression for visitors by maintaining a clean work environment and wearing appropriate clothing to include identification badge.
Assist in assuring that the front-end appearance of the practice is always clean and welcoming.
Make sure that appropriate assists devices (e.g., wheelchairs) are readily available for arriving patients.
Provides brochures, or other printed materials regarding services, as appropriate.
Assists patients with wheelchairs, opening car doors, and other help as appropriate, to facilitate safe patient entry into the facility.
Assists patients entering or exiting vehicles.
Assists patients in calling for a Cab as needed.
Notifies appropriate leadership of any unusual or uncomfortable situation occurring in the reception, lobby or waiting areas.
Maintain confidentiality of patients, visitors, staff, and guests.
Maintains a "team approach" with staff and patients.
Perform other related tasks and projects as assigned by QMS Operations Supervisor.
May assist with other administrative duties such as mail distribution.
Stocking a snack cart and offering snacks to chemo patients.
Ordering lunch for chemo patients, and delivering to the chair side.
Comfort care or communicating with staff the needs of the patients.
Assisting with magazines/books/iPads, playing cards or games to occupy the time.
Strict confidentiality required.