PATIENT ASSISTANCE WORKER

HAMILTON COMMUNITY HEALTH NETWORK•Flint, MI

6d•Onsite

About The Position

This role is responsible for promoting and maintaining awareness of HCHN programs, services, and activities. The Patient Assistance Worker determines eligibility for prescription programs, assists individuals in accessing medications, and maintains a database for internet mediation. They also secure applications, maintain files on pharmaceutical company indigent programs, and develop relationships with outside providers. The position functions as a liaison between HCHN and 340b pharmacy programs, coordinates medication dispensing, and enrolls patients in various assistance programs. Additionally, the role involves linking patients to local programs, conducting resource searches, advocating for clients, preparing reports, and completing necessary documentation.

Requirements

High School Diploma or G.E.D.
Two years of clerical experience with strong secretarial/computer skills.
Proven knowledge of Medicaid and managed care insurance programs.
Ability to maintain confidentiality in all matters.
High level of problem-solving abilities.
Must have excellent customer service skills.
Flexible, with the ability to work independently and with minimal guidance.
Strong oral and written communication skills.
Excellent interpersonal and customer service skills to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
Ability to type 40 wpm.
General computer proficiency.
Ability to communicate effectively with diverse populations.

Nice To Haves

Experience working with a pharmacy or medication program.
Some college credits.
Clerical experience working in a healthcare setting.

Responsibilities

Promote and maintain awareness of HCHN programs, services, and activities.
Determine eligibility for appropriate prescription programs and assist individuals in accessing medications.
Maintain a database for internet mediation for the assigned site, reporting the statistics monthly to management.
Secure completed applications from all sites for the prescription assistance program.
Maintain a file on all pharmaceutical company indigent programs and the eligibility requirements and is able to communicate and identify the best plan for the patient in need.
Develop relationships with outside providers.
Work routinely with pharmaceutical companies, physicians, healthcare providers, and other organizations networking and navigating patients availability to access needed resources.
Functions as a liaison between HCHN and any 340b pharmacy programs when addressing internet pharmacy needs.
Coordinates the dispensing of medications ordered through the internet pharmaceutical program.
Enroll patients in the sliding fee scale program and other patient assistance programs.
Link patients to other local programs/agencies, including the HCHN Homeless program.
Conduct resource searches and advocate for clients with special needs.
Prepare reports for the sliding fee program demographics on a monthly basis for the management team.
Complete paperwork and documentation requirements for the prescription assistance program, sliding fee scale program, and other assigned programs.
Other duties as assigned.