Patient Assistance Specialist

OneOncology

1d•Remote

About The Position

The Patient Assistance Specialist will provide drug assistance for uninsured and underinsured patients presenting a financial need. Records and maintains comprehensive documentation of patient enrollment and billing activities.

Requirements

High School diploma or equivalent required.
One year of experience in directly related role
Working knowledge of government and managed care benefit structures
Excellent written and verbal communication skills with the ability to effectively communicate and establish collaborative relationships with physicians, patients, clinical and administrative staff, and the public.
Excellent customer service.
Knowledge of clinic office procedures, medical practice and medical terminology.
Ability to recognize, evaluate and solve problems.
Exceptional multi-tasking, organizational skills and superb attention to detail.
Strong analytical skills
Proficient in the use of end-user computer applications regarding productivity (MS Word, Excel, Outlook), database and patient scheduling and other medical information systems.
Ability to operate various types of office equipment.
Must possess high degree of professionalism and adaptability.

Responsibilities

Provide financial counseling services and financial assistance for uninsured and underinsured patients presenting a financial need by phone or in person.
Initiates enrollment of patients in assistance programs for assigned clinics.
Works with clinic staff to gather necessary information for patient enrollment.
Obtain patient information and signatures on patient assistance program applications and route timely for optimal financial turnaround.
Notifies appropriate personnel of drug enrollment status and determinations and outcomes via verbal and written communication.
Responsible for ordering drug according to patient assistance program guidelines and monitoring drug stock by utilizing packing slips, drug management system report and Practice Management System for dose tracking.
Properly documents patient enrollment and account activity in Practice Management System and EMR.
Completes daily evaluation of follow-up activity, utilizing follow-up date to prioritize workload.
Responds to incoming telephone or mail inquiries in a prompt, timely manner.
Work pending issues daily to resolve outstanding issues and notify Manager of any unusual accounts as they become delinquent or are in question.
Assist Patient Accounting with any patient assistance needs.
Follows Tennessee Oncology Patient Assistance Policy & Procedure parameters as outlined by management to ensure standardization of function.
Keeps current on all pharmaceutical and patient assistance programs including community resources to ensure maximum utilization of program(s).
Refer patients as appropriate to outside social services organizations.
Perform additional duties as needed for special projects when assigned by management.
Assist with team coverage as needed when assigned by management.
Maintains a complete understanding of HCPCS/ICD/CPT oncology coding.