Patient Assistance Representative

Legacy Community Health•Houston, TX

11d•Onsite

About The Position

At Legacy Community Health, we believe healthcare is about more than just treating illness – it’s about fostering relationships, empowering communities, and making a lasting difference in the lives of those we serve. As a Patient Assistance Representative, you’ll be the vital link between our patients and the resources they need through impactful programs like the Ryan White Grant. Your dedication will help individuals access medications, navigate health insurance options, and overcome barriers to care, ensuring they can live healthier, more fulfilling lives. Why join our family? Be part of a mission-driven organization committed to transforming community healthcare. Step into a collaborative environment where your skills and contributions are truly valued. Enjoy mentorship and professional growth opportunities that support your career aspirations. Experience the personal fulfillment of helping clients improve their quality of life. At Legacy, you’ll find a warm, inclusive culture where teamwork and relationships are at the heart of everything we do. If you’re passionate about helping others and want to thrive in a role where your work matters every single day, we’d be honored to welcome you to our team!

Requirements

High school diploma required.
Minimum of one (1) year of healthcare experience OR minimum of three (3) years of customer service experience, preferably in healthcare.
Knowledge of healthcare terms and HIV disease/medications desired.
Insurance and/or COBRA knowledge preferred.
Proficient in written and verbal communication.
Competence in Microsoft Excel and Microsoft Word.

Nice To Haves

Bilingual (Spanish) preferred.

Responsibilities

Become a trusted expert in Ryan White Grant programs, helping patients access medications, health insurance, and financial assistance.
Meet with eligible clients to collect and process documentation for program enrollment, ensuring a smooth and supportive experience.
Manage applications and payments with accuracy, maintaining up-to-date records of enrolled individuals.
Provide regular communication and follow-up with clients to sustain engagement and ensure continued eligibility.
Conduct monthly check-ins with clients to support their ongoing access to care and resources.
Monitor incoming requests and document patient care activities, taking timely and proactive action to address client needs.
Validate required data to meet grant standards and assist with monthly reporting and reconciliation processes.
Troubleshoot client issues, collaborate with service providers, and maintain proper documentation according to established processes.
Contribute to program reviews, audits, and special projects to enhance the impact and effectiveness of services.