Temporary Pharmacy Patient Assistance Coordinator

San Ysidro Health•San Diego, CA

2d•Hybrid

About The Position

Under the supervision of the Pharmacy Business Services Supervisor, the Patient Assistance Coordinator will provide clinic in-reach, eligibility education, enrollment navigation and retention assistance aimed at supporting individuals/families in obtaining and retaining medication access from pharmaceutical manufacturers patient assistance programs. In addition, contributes to all units in the Pharmacy Operations Department. This role requires the ability to manage multiple priorities, possess good analytical skills, and proficiency in electronic applications. Adherence to established departmental policies and procedures, objectives, quality assurance, safety, environmental and infection control standards is essential. Participation in all organizational and departmental meetings and training courses is required. The role also involves participating in department projects and contributing to its success through effective communication and resource utilization.

Requirements

A minimum of 2 years of experience in a healthcare setting, case management, referrals, or Pharmacy related functions with working knowledge of medical and pharmaceutical terminology.
Related education may substitute for experience.
A minimum of 1 year customer service experience.
Excellent oral and written communication skills, including the ability to communicate with medical providers, pharmaceutical manufacturers, and all internal and external customers.
Proficient in Microsoft applications and use of electronic health record.
At a minimum, have good computer literacy including internet navigation and research skills.
Proficient in Microsoft Office (Power point, Microsoft Word, Excel including pivot tables, Outlook) and typing speed of 55 wpm or above preferred.
Ability to work on-site and drive to SY health clinic sites as necessary.
Position requires prolonged periods of sitting, standing, and walking.
Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs.
Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Nice To Haves

Bachelor's degree in a health-related field or Pharmacy technician license preferred.
Bilingual (English/Spanish)
Typing speed of 55 wpm or above

Responsibilities

Upon referral from a medical provider, receive and process requests in a timely manner with the utmost attention to accuracy and completeness.
Research available pharmaceutical manufacturer programs for the specific medication product required.
Educate patients and medical providers regarding the available patient assistance program benefits, restrictions, and procedures.
Assist individuals in applying and retaining medication access by collecting required and accurate personal and demographic information; determining eligibility; assessing needs; providing accurate information regarding medication coverage options; uploading verification documents and completing applications on the patient's behalf.
Complete and submit patient assistance applications.
Initiate and maintain proper follow-up with patients and pharmaceutical manufacturers to ensure timely processing and completion of all mandated requirements and accompanying documentation.
Track and provide information regarding the status of cases, drug orders, and alternative funding to patients and providers.
Document all communication and actions related to activity.
Accurately enter and maintain data utilizing an electronic database to monitor outstanding items on each patient's case file.
Ensure and follow up as needed on all reports and activities that must be completed related to eligibility (i.e., maintain records on active vouchers, track disenrollments, reporting to referring provider, and work with various team members of pharmacy to ensure accuracy on all eligibility issues).
Serve as a liaison between medical providers and patients enrolled into the program.
Coordinate appointments with patients to assist with applications and resolution of any issues related to eligibility.
Facilitate referral to SYH providers and community resources for assistance with other needs and intricate issues.
Maintain accurate and thorough records of all activities.
Prepare statistical reports and patient/client correspondence.
Submit monthly reports.
Provide responsive, high-quality service to patients, medical providers, pharmacy staff, and SYH employees by providing accurate, complete, and up-to-date information in a courteous, efficient, and timely manner.
Provide follow-up activities as needed to ensure patients obtain and retain medication coverage, with a high focus on assisting patients requiring more intensive assistance (i.e., seniors or adults with disabilities) to ensure there is no lapse in coverage.
Conduct clinic in-reach and education activities, individually and in groups, to medical providers at clinic locations about manufacturer patient assistance program services.
Support the Supervisor with on-site training for new staff when requested, following proper procedures and training templates provided by the Supervisor.
Work in collaboration with other team members for positive customer service, and aid as needed for smooth operations.
Assist in the supervision, maintenance, and revision of established department policies and procedures, promote abiding by Core Values, preparation of work schedules, assignment of staff, assist in appropriate education, training, and guidance of staff, and evaluation of work performance and productivity, making recommendations for staff actions.