Patient Assistance Advocate

American Oncology Network•Urbana, IL

20h•Remote

Save Job Match Resume

About The Position

Will work with patients and clinics to provide financial assistance to make medications affordable for patients.

Requirements

High school diploma, GED or equivalent education is required
Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred
Medical terminology and attention to detail required
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills
Must be detailed oriented with the ability to exercise independent judgment
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback
Strong customer focus
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations
Effectively manages own time, conflicting priorities, self, stress, and professional development
Self-motivated and self-starter with ability work independently with limited supervision
Ability to work remotely effectively as required
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites
Proficiency in MS Office Word, Excel, Power Point, and Outlook required
Pharmacy technician registration with the Florida Dept of Health in good standing preferred
Valid state Driver’s License for travel to satellite offices and offsite meetings
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required

Nice To Haves

Previous experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred
Pharmacy technician registration with the Florida Dept of Health in good standing preferred

Responsibilities

Submit financial assistance applications for AON patients.
Follow up on submitted PAP requests for updates.
Assist patients with financial assistance through manufacturers and foundations.
Follow up with patients through the entire assistance process and submit renewals when indicated.
Handle incoming and outgoing calls/emails to patients.
Route calls to appropriate staff.
Answer patient/clinic questions regarding delivery status, Rx updates, etc.
Follow up with SP to assure orders are being processed efficiently.
Schedule deliveries.
Monitor daily activities and provide backup support where needed, including PA, SP follow-ups, BV and claims adjudication as needed.
Keep up on all applicable training and education for maintenance of permit.
Provide PAP training to new hires when required.
Follow up daily to see which grants/foundations have available funds.