Patient Advocate

Whole Woman's Health LLC • Baltimore, MD

4h • Onsite

About The Position

Whole Woman’s Health transforms how people experience abortion care in this country, standing in the light and fiercely dedicated to providing fabulous abortion care that puts patients first. Their mission is to provide fabulous abortion care, free from the shame and stigma often accompanying sexual health, offering medical expertise, heartfelt compassion, informed consent, and trust. They are deeply committed to growth and innovation, cultivating a dynamic, rigorous, learning corporate culture, with patients' hopes and dreams at the center of all they do.

The Patient Advocate position allows for further training in medical areas of the office that do not require medical certification or licensure. These tasks may include pathology, lab, set-up, running rooms, assisting in recovery, ultrasounds, and assisting in Gyn sessions as directed. The Patient Advocate plays a key role in the practice as they may interact with the patient in many areas, and their knowledge of office systems and the medical practice can contribute very positively to patient satisfaction and the success of the practice.

Requirements

• Possesses strong people, organizational, and time management skills
• Has an interest in women’s health and a commitment to the welfare of the “whole” woman
• Has an interest in all areas of the practice: administrative (“front”), financial, medical, counseling, customer service, etc.
• Able to problem solve
• Able to follow-through and demonstrate thoroughness
• Written and verbal communication skills: direct, prompt and effective
• Medical Record knowledge
• Proficient computer skills
• Skilled with numbers, counting and detailed record keeping
• Ability to take direction
• Ability to ask questions and participate fully in learning process
• Flexibility, multitasking and willingness to learn and “go anywhere” s/he’s needed
• Basic Life Support Certification biannually
• Annual OSHA and PPE in-service training

Nice To Haves

• Bilingual – English and Spanish
• Has a four-year Bachelor’s degree
• Prefers not to do the same thing every day
• Is flexible and cooperative
• Loves to learn new things, jumps in and asks questions, participates actively in the learning process

Responsibilities

• Perform receptionist duties including answering phones and managing the front desk
• Intake and discharge
• Counting money/making deposits and computer skills
• Prepare charts for practitioner review
• Interview patients
• Set patients up for exams
• Assist the practitioner during exams
• Collect samples, run routine tests and take vital signs
• Sterilizing instruments
• Verifying completed abortion procedures via pathology examination
• Serving as a surgical assistant
• Anticipating the doctor’s needs
• Supplying the doctor with the necessary instruments and medications to complete the procedure
• Serving as support to the patient, offering her comfort throughout her abortion procedure
• Preparing procedure rooms for patients
• Cleaning and stocking rooms
• Showing patients to the procedure rooms before the doctor enters, and helping them feel as comfortable as possible
• Starting IVs
• Keeping track of the session—who has been seen, who has not, anticipating the “flow” of patients
• Recovering patients post-ab, including taking vital signs, cleaning them up, assisting them in dressing, escorting them to recovery room
• Collecting blood samples
• Running tests
• Taking vital signs
• Serving as a point of patient education regarding test results and what they mean
• Perform pre-op sonograms on all patients presenting for abortion services
• Learn both vaginal and abdominal scan techniques
• Understand how to comfort patients and respond to emotional issues

Benefits

• A competitive salary, commensurate with experience.
• All full-time staff are eligible to enroll in medical, dental, and vision insurance offerings.
• Voluntary insurance offerings.
• 401(k).
• Personal time off.
• Paid holidays.
• A corporate culture/environment that is diverse, stimulating, and comprised of passionate and dedicated people.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed