Patient Arrival Specialist

Emory Healthcare•Atlanta, GA

10h•Onsite

About The Position

Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter.

Requirements

High school diploma, GED, or equivalent.
Must be at least 18 years of age and authorized to work in the United States.
Proficiency in English, with strong communication skills.
Strong interpersonal skills with the ability to work collaboratively in a team environment.
Basic digital literacy and comfort navigating software applications.
Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy.
Successful completion of software training upon hire.
Excellent attendance and reliability.
A welcoming demeanor to create a positive first impression.
Empathy and compassion when interacting with patients and their families, ensuring they feel valued and cared for.
A strong customer service mindset focused on meeting patient needs.
Critical thinking skills to assess and resolve issues quickly.

Responsibilities

Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation.
Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment.
Support patients with check-in, including using online applications and troubleshooting technical issues.
Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed.
Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed.
Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays.
Round on patients in waiting areas to ensure comfort and address immediate needs.
May float or travel to other areas or locations as needed.
Other duties may be assigned as required.