Patient Arrival Specialist

Emory Healthcare • Atlanta, GA

2h

About The Position

Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter.

Requirements

• High school diploma, GED, or equivalent.
• Must be at least 18 years of age and authorized to work in the United States.
• Proficiency in English, with strong communication skills.
• Strong interpersonal skills with the ability to work collaboratively in a team environment.
• Basic digital literacy and comfort navigating software applications.
• Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy.
• Successful completion of software training upon hire.
• Excellent attendance and reliability.
• A welcoming demeanor to create a positive first impression.
• Empathy and compassion when interacting with patients and their families, ensuring they feel valued and cared for.
• A strong customer service mindset focused on meeting patient needs.
• Critical thinking skills to assess and resolve issues quickly.
• Frequent standing and walking (50% of the workday) and occasional sitting (50% of the workday).

Responsibilities

• Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ).
• Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment.
• Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues.
• Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed.
• Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed.
• Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays.
• Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs.
• Adapt to Business Needs: May float or travel to other areas or locations as needed.
• Additional Responsibilities: Other duties may be assigned as required.

Benefits

• Supportive and Inclusive Team Environment: Work alongside a diverse team committed to fostering growth, respect, and support in a collaborative atmosphere.
• Launch a Meaningful Healthcare Career: This role provides a unique opportunity to gain hands-on experience in healthcare, with guidance to build your career path within Emory Healthcare.
• Make a Real Impact on Patient Care: Contribute directly to patient satisfaction and quality improvement initiatives, playing a vital role in the care experience.
• Advance Within Your First Year: Eligible team members can progress to a Senior Patient Arrival Specialist after 1 year, opening doors to new responsibilities and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED