Patient AR Specialist

American Vision Partners•Phoenix, AZ

About The Position

The Patient A/R Specialist is responsible for answering inbound patient phone calls and assisting with patient account questions. At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers. At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Requirements

High School diploma or equivalent
2+ years medical billing experience or collections experience in a healthcare setting
Working knowledge of CMS guidelines, contracted insurance guidelines, and coding policies.
Demonstrated computer and math skills.
Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.
Excellent verbal and written communication skills.
Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
Ability to read and understand oral and written instructions
Ability to establish and maintain effective working relationship with team members, clinic staff, payers and patients.
Professional customer service skills.
Have a desire and dedication to work with self-discipline.
Maintains the strictest confidentiality: adheres to all HIPAA guidelines and regulations.

Responsibilities

Makes calls to and answers incoming calls from patients, discussing their account balance while ensuring that our patients have an exceptional experience.
Maintains occupancy rate at or above department levels.
Take payments over the phone from patients as well as make payment arrangements.
Reviews patient accounts for external collection action, after all other avenues of internal collection action has been exhausted.
Researches and prepares patient credits for refund approval.
Process bankruptcy notices according to company policy.
Prioritize work to maximize turn-around time.
Meets or exceeds productivity standards in the completion of daily assignments and accurate production.
Maintain an error rate in accordance with departmental policy.
Makes changes to demographic information as necessary in order to produce a clean patient statement.
Answer and respond to external and internal phone calls in a timely and professional manner.
Performs all other assigned duties.
Conducts self in accordance with the company’s standard values and policies.
Participates in a variety of educational programs, corporate and professional, to maintain current skill and competency levels.