Patient Appointment Coordinator
About The Position
Mayo Clinic is a top-ranked healthcare provider dedicated to putting patient needs first. They offer competitive compensation, comprehensive benefit plans, and opportunities for continuing education and career advancement. This role supports healthcare providers by coordinating patient visits, managing appointment schedules, and serving as a direct contact for patients. The coordinator will handle patient registration, update demographic and insurance information, address billing and insurance questions, assist with authorizations and insurance verification, collect payments, and document financial transactions.
Requirements
- High School Diploma or equivalent.
- One or more years experience/training in a forward-facing customer service role or medical environment required.
- Previous experience in multiple electronic applications, including Word and Excel.
- Able to keyboard at 30cwpm.
- Strong customer service background required.
- Excellent written and oral communication skills.
- Must be comfortable with technical office equipment, (i.e. printers, fax machines, copiers and telephone systems).
- Must be able to interact with a variety of people at different levels within the institution.
- Must possess good problem solving skills and the ability to exercise good judgment.
- Must present him or herself in a professional and friendly manner, demonstrate excellent customer service techniques and critical thinking skills.
- Organizational skills with the ability to function independently and able to manage multiple tasks/priorities is required.
Responsibilities
- Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
- Coordinates/scheduling appointment schedules and daily activities of required materials/information.
- Serves as a direct contact and resource to the patient.
- Accurately registers new patients and updates demographic and insurance information.
- Provides face-to-face customer service regarding any billing and insurance questions.
- Assists with negotiating authorizations and/or pre-certifications for patients within the Mayo system.
- Assists with verifying insurance benefit and systematically documents the source and method of verification.
- Collects co-payments, pre-care deposits, consultation fees and other forms of account payments from patients.
- Documents and reconciles cash received.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
