Patient and Guest Relations Specialist

Crouse Hospital • Syracuse, NY

2d

About The Position

The Patient and Guest Relations Specialist assists in providing support services that maintain customer satisfaction and acts as a patient advocate for the hospital and Medical Staff. The role receives, investigates, and coordinates responses to patient and family concerns about care and services provided at Crouse Hospital and its associated facilities. It also manages compliments through data entry into Patient Feedback, including related investigation and follow-through, and oversees statistical information related to compliment and complaint reporting.

The stated schedule is Monday through Friday, 8:00 a.m. to 12:00 p.m., with other shifts as needed. The pay range is $20.91–$36.95 per hour, based on experience.

Requirements

• Associate's degree.
• One year of experience in a customer service setting.
• One year of direct patient care, medical chart review and analysis, or case management experience.
• Pass a medical terminology test with a grade of 75%.
• Proficiency with Microsoft Office products, specifically Word and Excel.
• Ability to use a patient relations management system to maintain information related to compliments, complaints, and DOH issues.
• Ability to type 60 words per minute.
• Knowledge of hospital policy and procedure, mission, vision, and values.
• Evidence of verbal and written interpersonal skills.
• Ability to communicate effectively with the public.
• Strong analytical, critical-thinking, and problem-solving skills.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Receive, investigate, and coordinate responses to patient and family concerns about care and services.
• Act as a patient advocate for the hospital and Medical Staff.
• Enter compliments into Patient Feedback and coordinate related investigation and follow-through.
• Oversee statistical information related to compliment and complaint reporting.

Benefits

• Medical, dental, vision, FSA, and 401K.
• Company-paid life insurance.
• Tuition assistance and workforce development opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on inpatient or outpatient services, the hospital cafeteria and pharmacy, and certain retailers.
• YMCA subsidy program.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree