Patient and Family Care Liaison
About The Position
Under direct supervision, the Patient and Family Care Liaison supports daily operations of the assigned unit or department by warmly greeting and establishing relationships with patients, families, and visitors. This role facilitates effective communication between families and clinical staff, ensures adherence to patient rights and responsibilities, and provides exceptional customer service in a culturally diverse environment. The liaison manages multiple tasks in a fast-paced setting, coordinates sensitive communications, resolves issues using service recovery strategies, and maintains collaborative relationships with various hospital departments. Additionally, the role involves maintaining supply inventories, ensuring a comfortable waiting area, complying with regulatory standards such as HIPAA, and upholding confidentiality and safety protocols. Overall, the liaison acts as a professional role model, demonstrating emotional maturity, positive attitude, and integrity while enhancing the patient and family experience.
Requirements
- Completion of a high school level of course work with attainment of a high school diploma, High School Equivalency Certificate (GED) or equivalent experience.
- A minimum of one (1) year customer service experience is required.
Nice To Haves
- Experience in a hospital or health care setting is preferred.
Responsibilities
- Warmly greeting and establishing relationships with patients, families, and visitors.
- Facilitating effective communication between families and clinical staff.
- Ensuring adherence to patient rights and responsibilities.
- Providing exceptional customer service in a culturally diverse environment.
- Managing multiple tasks in a fast-paced setting.
- Coordinating sensitive communications.
- Resolving issues using service recovery strategies.
- Maintaining collaborative relationships with various hospital departments.
- Maintaining supply inventories.
- Ensuring a comfortable waiting area.
- Complying with regulatory standards such as HIPAA.
- Upholding confidentiality and safety protocols.
- Acting as a professional role model, demonstrating emotional maturity, positive attitude, and integrity.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
