Patient Ambassador - Food and Nutrition Services

TriHealth•Cincinnati, OH

1d•Onsite

About The Position

Join our Food & Nutrition team as a Patient Ambassador and play a key role in improving the patient experience. You'll work closely with patients and staff to identify opportunities for improvement, resolve concerns, and support initiatives that enhance service and satisfaction. We're looking for a positive, detail-oriented team member who enjoys building relationships and driving positive change.

Requirements

High School Diploma or GED Diploma or GED. Equivalent relevant experience or 1 year in prior TriHealth Nutrition role is acceptable in lieu of minimum education. (Required)
1 - 2 years experience (Required)
3 - 4 years experience in customer service, conflict resolution and compassionate patient/guest interaction (Required)
Customer service
Conflict resolution and compassionate patient/guest interaction

Responsibilities

Completes all assigned tasks as outlined in the ambassador job description and routine. Utilizes Epic and Cbord when taking patient orders to verify patient preferences, diets, allergens and assigning delivery times. Ensures to read and follow all Epic and Cbord notes relative to patient diets. Verify and visit all patients assigned Assist Choice to ensure they have menu choices selected. Resolve any issues or concerns the patient may have in regard to their diets. Communicate with a manager, nurse, and/or dietitian as necessary. Document any patient preferences or concerns/issues in Cbord.
Teamwork and flexibility. Is flexible to meet department needs when operational adjustments are necessary. Mentors' and coaches' new employees when relevant to assigned position and/or duties.
Works assigned area always keeping service excellence and customer service a priority. Provide prompt courteous and friendly service that exemplifies our commitment to service excellence.
Communicates efficiently, effectively and pleasantly with customers, managers and fellow employees as well as having a positive attitude when at work. Always demonstrates The TriHealth Way of Serving/Always Behaviors as previously reviewed, committed and signed by you. Utilizes AIDET plus promise when communicating with the patients. Uses the HEARD service recovery model when addressing patient complaints.
Establishes goals and assists in implementation of patient food services needs based upon medical direction, patient population and contract. Informs, coaches, and assists development of patient experience goals.
Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. Complies with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies.
Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay. Ensures patient services staff assists in achieving stated patient satisfaction goals.
Follows facility, department, and Company safety policies and procedures to include occurrence reporting.
Participates and attends all departmental meetings, staff development, and professional programs, as appropriate. Performs other tasks that may be assigned.