Patient Advocate

Palmetto Infusion Careers•Macon, GA

3d•Remote

About The Position

The Patient Advocate works with patients to ensure their needs are met. Creates a network of internal and external resources for patients to utilize, i.e., support groups, educational offerings, assistance organizations, foundations, etc., as needed. Serves as a liaison between patients, their physicians, and the healthcare team.

Requirements

Bachelor's degree in Social Work.
Active Social Worker license in the state(s) of practice.
3 years of health care professional care experience.
Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
Ability to cope with ambiguous, changing environment while under pressure in a calm.
Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.
All employees must uphold the confidentiality of protected health information and follow all HIPAA policies.
This position has access to sensitive information and a breach of information may be grounds for immediate termination.

Responsibilities

Connects patients to appropriate support resources based on diagnosis and other needs.
Participates on various advisory boards related to the diagnoses of patients cared for at Palmetto Infusion.
Directs patient complaints to the appropriate staff.
Communicates patient feed back to the appropriate staff to improve services.
Provides follow up with patients to ensure positive outcomes.