PATIENT ADVOCATE - Part Time

UHS•Titusville, FL

18h•Onsite

About The Position

The Patient Advocate works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. The Patient Experience Liaison works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Experience Liaison acts as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience. Patient Experience Liaison leads, develops, implements, and evaluates system and site based strategies and initiatives that focus on providing an exceptional patient experience for Palm Point. Duties range from setting up an appointment through to after-care. The Patient Navigator will evaluate patient experience and establish a communication plan - reminders, recalls, education, review requests, and more - with patients. Patient Advocate will use their expertise to secure knowledge and tools that empower Physicians and Nurse Managers to provide the best patient experience. Facilitates consistent messaging, training, and measurement to create a patient and family centered culture. Responsible for developing and overseeing all aspects of the patient experience and related programs, training, and initiatives.