Patient Advocate

San Bernardino County•Colton, CA

3d•Onsite

About The Position

Arrowhead Regional Medical Center (ARMC) is seeking a Patient Advocate to facilitate solutions for patient and family concerns and unmet needs. This role involves investigating and resolving non-medical challenges during treatment and hospital stays, addressing potential patients' rights violations, conducting hospital unit rounds to identify and intervene in potential problems, leading monthly grievance committee meetings, and developing/revising Patient Advocacy policies and procedures. The position also provides education to staff, managers, and administrative personnel.

Requirements

Associate's degree or equivalent completed college coursework in Behavioral/Social Science, Healthcare/Business Administration, or related field of study.
Option 1: Six (6) months of experience performing patient advocacy or patients' rights duties in a healthcare environment conducting interviews, processing complaints, writing reports and providing solutions to complex problems.
Option 2: One (1) year of experience referring clients, providing counseling and case management services and developing treatment plans in a social service environment equivalent to a Social Worker II with the County of San Bernardino.
Option 3: Eighteen (18) months of experience interviewing clients to assess needs, assisting individuals in obtaining services, and explaining laws, rules, policies and procedures and program services to clients in a healthcare environment. (General clerical experience is not qualifying under this option)
Option 4: Twenty-four (24) months of clerical experience in a healthcare environment which involved substantial public contact performing patient intake, registration or similar duties requiring obtaining and providing information.
Must pass a background investigation, which includes fingerprinting, work history and education verification, as well as a job-related physical exam and drug screening.
Occasional weekend or evening availability is required.
San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Nice To Haves

Bachelor's degree in Social Work/Social Services
Experience in Patient Advocacy and/or in Social Work
Excellent interpersonal skills
Desire to improve the hospital patient experience
English/Spanish bilingual candidates are highly desirable.

Responsibilities

Facilitate solutions to concerns and unmet needs for patients and families.
Investigate and resolve non-medical challenges during treatment and hospital stays.
Investigate potential patients' rights violations.
Conduct hospital unit rounds to identify potential problems and intervene as appropriate.
Conduct monthly grievance committee meetings, review grievances, and develop plans for improvement.
Develop, interpret, and revise Patient Advocacy policies and procedures.
Provide education to staff, managers, and administrative staff.