Patient Advocate

Wilmington Treatment Center • Wilmington, NC

8d

About The Position

This position requires a thorough understanding of the facility’s treatment program and philosophy. The individual must have the ability to coordinate and supervise calls/emails from current patients' families/loved ones. The role involves understanding and describing the patient experience at Wilmington to their families.

Requirements

• High school graduate with college degree preferred.
• One-year experience in the substance abuse field.
• Excellent communication skills, both oral and written.
• Ability to work with male and female, adult (18-over) substance abuse/dually diagnosed population.

Nice To Haves

• College degree

Responsibilities

• Serve as a primary link between current patient families/loved ones and the clinical, nursing, and medical staff.
• Maintain a friendly and helpful demeanor on all phone calls with family and loved ones of current patients.
• Be resolution-driven with great follow-through.
• Perform other functions and tasks as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED