Patient Advocate
About The Position
Be the friendly guide patients didn't know they needed (but will be very glad they have). At Utah Physical Therapy, healing is a team effort, and our Patient Advocates are the people who make every patient experience smooth, supportive, and compassionate from start to finish. If you enjoy helping others, solving problems, staying organized, and providing exceptional customer service, this role places you at the heart of patient care. You'll serve as the connection between patients and the clinic, ensuring every individual feels welcomed, informed, and supported throughout their therapy journey.
Requirements
- High school diploma or GED required
- At least 1 year of experience in patient advocacy, medical reception, insurance verification/authorization, or a related healthcare customer service role
- Proficient with EMR systems, Microsoft Office (Word, Excel, Outlook), and Google Docs
- Strong written and verbal communication skills with a professional, positive attitude
- Excellent customer service and interpersonal skills
- Highly organized with the ability to multitask in a fast-paced environment
- Strong problem-solving skills and sound judgment
- Self-motivated, dependable, and adaptable
- Team-oriented with exceptional attention to detail
- Committed to maintaining patient privacy, HIPAA compliance, and confidentiality
Responsibilities
- Welcome patients with warmth and professionalism, creating a personalized experience from arrival through departure
- Serve as an advocate for patients by listening to concerns, answering questions, and helping them understand their care plans, rights, and responsibilities
- Explain clinic processes, policies, medical terminology, and treatment options in an easy-to-understand manner
- Provide resources and guidance regarding insurance, financial assistance, social services, and support programs
- Interact with admitted patients and communicate estimated wait times to ensure a positive patient experience
- Schedule patient appointments, manage reminders, and update appointment status changes
- Coordinate care and serve as a liaison between patients, providers, specialists, billing, insurance, authorization, and administrative teams
- Handle phone calls, emails, and fax communications professionally and in a timely manner
- Respond to provider and patient inquiries regarding account balances and assist with appropriate resolutions
- Maintain clear, professional communication with patients, families, and internal teams
- Address patient concerns, complaints, and feedback with empathy and professionalism
- Mediate communication between patients, families, and clinical staff to ensure exceptional care
- Verify insurance benefits and help patients understand their coverage
- Escalate complex issues to leadership when appropriate and follow through to resolution
- Assist patients in navigating treatment coordination and clinic resources
- Maintain accurate patient records and EMR documentation
- Support daily clinic organization, cleanliness, and overall facility upkeep
- Assist with moving chairs, tables, or equipment as needed
- Contribute ideas that improve the overall patient experience
- Uphold HIPAA and PCI compliance standards in all patient interactions and documentation
- Perform other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
