Patient Advocate (Full-Time/Day) Center City
About The Position
The Patient Advocate is charged with helping a patient’s hospital journey go as smoothly as possible by acting in the best interest of the patient. Dignity, respect, and consideration are the cornerstones of patients’ rights. The advocate operates within an ethical construct, seeks to promote the patient's interest first and foremost, and then promotes relationships between staff and patients. These efforts lead to a more positive and individualized healthcare experience, recognizing the diversity and uniqueness of each person. The advocate proactively communicates and demonstrates the concern and responsiveness of the patient advocacy service and provides a specific channel through which patients can seek solutions to problems, concerns, and unmet needs. The Patient Advocate requires providing service to all age populations- from infants to frail elderly, in a manner that demonstrates an understanding of the functional/developmental age of the individual served.
Requirements
- Associate’s Degree
- Three years of experience working in a service-oriented organization, preferably in a healthcare setting required.
Nice To Haves
- Certificate of Patient Advocacy
Responsibilities
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Investigate and manage complaints by patients, their families, visitors, staff members, and other healthcare consumers and work with all necessary parties toward a complaint’s resolution.
- The Patient Advocate will comply with federal regulations from HIPAA, CMS guidelines, and various patients’ rights laws.
- Intervene in crises and negotiate resolutions between conflicted parties.
- Proactively round on patients and families while in the hospital.
- Works closely with the nurse manager, physician, nursing staff and other clinical and non-clinical members to investigate the goals of resolution of the complaint/situation.
- Document all complaints, grievances, and interactions in the electronic feedback system and work independently or support Quality and Safety with complaints and grievances through the case's close.
- Other Duties as assigned.
Benefits
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
